@import url("https://fonts.googleapis.com/css2?family=IBM+Plex+Mono:wght@400;500;600&family=IBM+Plex+Sans:wght@400;500;600;700&display=swap");
/* ==========================================================================
   SmartCall — Feuille de styles du template (v2)
   Base : Bootstrap 5.3 + Bootstrap Icons.
   Arborescence :
     index.html            connexion
     agent/*.html          espace agent (data-role="agent")
     superviseur/*.html    espace superviseur (data-role="superviseur")
     assets/css|js|img     ressources partagées
   Sommaire :
     1. Variables (couleurs, tailles)        7. Composants poste agent
     2. Utilitaires                           8. Composants superviseur
     3. Mise en page plein écran, appbar      9. Modales : pause, discussions, thème
     4. Barre supérieure + en-tête de page   10. Connexion
     5. Cartes, KPI, onglets, puces, forms   11. Thèmes (couleurs + mode sombre)
     6. Tableaux, badges, avatars, icônes    12. Accessibilité
   ========================================================================== */

/* 1. Variables ============================================================ */
:root {
  --sc-navy: #0f2144;
  --sc-navy-2: #1a2f57;
  --sc-navy-line: rgba(255, 255, 255, .08);
  --sc-primary: #1d5fd3;
  --sc-primary-hover: #184fb3;
  --sc-primary-rgb: 29, 95, 211;
  --sc-cyan: #3d7be8;
  --sc-bg: #f3f4f6;
  --sc-surface: #ffffff;
  --sc-border: #e3e6ec;
  --sc-line: #edeff3;
  --sc-input: #ffffff;
  --sc-text: #14213d;
  --sc-muted: #667085;
  --sc-soft: color-mix(in srgb, var(--sc-primary) 8%, var(--sc-surface));
  --sc-soft-2: color-mix(in srgb, var(--sc-primary) 15%, var(--sc-surface));
  --sc-primary-line: color-mix(in srgb, var(--sc-primary) 28%, var(--sc-surface));
  --sc-ink: var(--sc-navy);     /* icônes de titre, libellés forts */
  --sc-hover: #f6f8fb;
  --sc-track: #e9eef5;          /* fond des barres de progression */
  --sc-track-2: #c9d6e4;
  --sc-border-strong: #cfd5df;
  --sc-surface-2: #f6f8fb;      /* en-têtes de tableau, mini-stats */
  --sc-side-muted: #9fb3cc;     /* texte secondaire sur fond sombre (connexion) */
  --sc-online: #3fd68b;         /* point « en ligne » sur fond sombre */
  --sc-off: #94a3b8;            /* hors ligne / désactivé */
  --sc-focus: 0 0 0 .22rem rgba(29, 95, 211, .22);

  --sc-success: #17794a;  --sc-success-bg: #e2f3e9;
  --sc-danger: #b42318;   --sc-danger-bg: #fdecea;
  --sc-warning: #b9652a;  --sc-warning-bg: #fbeede;  --sc-warning-line: #f5a524;
  --sc-info: #1d5fd3;     --sc-info-bg: #e8f0fd;
  --sc-teal: #0e9f9a;     --sc-teal-bg: #ddf5f3;
  --sc-neutral: #64748b;  --sc-neutral-bg: #edf1f6;
  --sc-vip: #7c3aed;      --sc-vip-bg: #f0e8ff;

  --sc-radius: 14px;
  --sc-radius-sm: 10px;
  --sc-topbar-h: 64px;
  --sc-side-w: 236px;
  --sc-shadow: 0 1px 2px rgba(15, 33, 68, .04);

  --sc-mono: "IBM Plex Mono", ui-monospace, Consolas, monospace;
  --sc-font: "IBM Plex Sans", "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  --bs-body-font-family: var(--sc-font);
  --bs-body-font-size: .875rem;
  --bs-body-color: var(--sc-text);
  --bs-body-bg: var(--sc-bg);
  --bs-primary: var(--sc-primary);
  --bs-primary-rgb: var(--sc-primary-rgb);
  --bs-link-color: var(--sc-primary);
  --bs-link-color-rgb: var(--sc-primary-rgb);
  --bs-link-hover-color: var(--sc-primary-hover);
  --bs-border-color: var(--sc-border);
  --bs-secondary-color: var(--sc-muted);
}

body { background: var(--sc-bg); color: var(--sc-text); -webkit-font-smoothing: antialiased; }

/* 2. Utilitaires ========================================================== */
.fw-800 { font-weight: 800; }
.text-muted-sc { color: var(--sc-muted) !important; }
.text-success-sc { color: var(--sc-success) !important; }
.text-danger-sc { color: var(--sc-danger) !important; }
.text-warning-sc { color: var(--sc-warning) !important; }
.tabular { font-variant-numeric: tabular-nums; }
.small-label { font-size: .8rem; font-weight: 600; color: var(--sc-text); margin-bottom: .35rem; display: block; }
.small-label .req { color: var(--sc-danger); }
.cursor-pointer { cursor: pointer; }
.min-w-0 { min-width: 0; }
.flex-none { flex: none; }
.fs-xs { font-size: .7rem; }
.text-primary-sc { color: var(--sc-primary) !important; }
.text-cyan-sc { color: var(--sc-cyan) !important; }
.text-pause-sc { color: var(--sc-warning-line) !important; }
.text-off-sc { color: var(--sc-off) !important; }
.text-online-sc { color: var(--sc-online) !important; }
.sc-w-130 { min-width: 130px; } .sc-w-170 { min-width: 170px; } .sc-w-190 { min-width: 190px; } .sc-w-320 { min-width: 320px; }
.sc-w-240 { width: 240px; } .sc-w-260 { width: 260px; } .sc-mw-380 { max-width: 380px; }
@media (max-width: 575.98px) { .sc-w-240, .sc-w-260 { width: 100%; } .sc-w-320 { min-width: 0; } }
.sc-hr { border-color: var(--sc-border); opacity: 1; }

/* 3. Mise en page plein écran + barre d'application ===================== */
/* Pas de barre latérale : la page occupe exactement l'écran, sans défilement.
   Les zones trop longues défilent à l'intérieur de leur carte (ascenseur masqué). */
html, body, * { scrollbar-width: none; -ms-overflow-style: none; }
*::-webkit-scrollbar { width: 0; height: 0; display: none; }
.sc-main { min-height: 100vh; display: flex; flex-direction: column; }
body[data-layout="top"] { height: 100vh; height: 100dvh; overflow: hidden; }
body[data-layout="top"] .sc-app, body[data-layout="top"] .sc-main { height: 100%; min-height: 0; }
body[data-layout="top"] .sc-content { flex: 1; min-height: 0; overflow-y: auto; overscroll-behavior: contain; }
.sc-scroll { overflow: auto; overscroll-behavior: contain; }
.sc-scroll .sc-table thead th { position: sticky; top: 0; z-index: 1; }
.sc-panel { display: flex; flex-direction: column; min-height: 0; }
.sc-panel > .sc-scroll, .sc-panel > .tab-content, .sc-panel-body { flex: 1; min-height: 0; }

/* Écrans ≥ 1200 px de large et ≥ 640 px de haut : tout tient dans l'écran */
@media (min-width: 1200px) and (min-height: 640px) {
  .sc-fit { display: flex; flex-direction: column; gap: 16px; overflow: hidden; padding-bottom: 20px; }
  .sc-fit > :not(.row) { margin: 0 !important; }
  .sc-fit > .row { margin: calc(-1 * var(--bs-gutter-y)) calc(-.5 * var(--bs-gutter-x)) 0 !important; }
  /* Poste agent : appel + pause | fiche client | codification, puis le bandeau du jour */
  .sc-desk { flex: 1; min-height: 0; display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1.12fr) minmax(0, 1.22fr); gap: 16px; }
  .sc-desk-col { min-height: 0; display: flex; flex-direction: column; gap: 16px; overflow-y: auto; }
  .sc-desk-col > .sc-panel { flex: 1; }
  .sc-call-panel { flex: none; }
  .sc-desk-col > .sc-pause-card { flex: 1; }
  /* Temps réel superviseur : KPI + grille 3 colonnes */
  .sc-fit-kpis { flex: none; }
  /* Appels en cours / file | classement (2 lignes) | statut agents (2 lignes), puis tranches horaires */
  .sc-rt-grid { flex: 1; min-height: 0; display: grid; gap: 16px; grid-template-columns: minmax(0, 1.25fr) minmax(0, 1fr) minmax(0, 1.1fr); grid-template-rows: minmax(0, 1fr) minmax(0, 1fr) auto;
    grid-template-areas: "live rank agents" "queue rank agents" "hours hours hours"; }
  .sc-rt-grid > div { min-height: 0; }
  .sc-rt-grid .sc-panel { height: 100%; }
  .sc-rt-grid .rt-live { grid-area: live; } .sc-rt-grid .rt-queue { grid-area: queue; } .sc-rt-grid .rt-rank { grid-area: rank; }
  .sc-rt-grid .rt-agents { grid-area: agents; } .sc-rt-grid .rt-hours { grid-area: hours; }
}
@media (max-width: 1199.98px), (max-height: 639.98px) {
  .sc-desk { display: grid; grid-template-columns: minmax(0, 1fr); gap: 16px; margin-bottom: 16px; }
  .sc-desk-col { display: flex; flex-direction: column; gap: 16px; }
  .sc-rt-grid { display: grid; grid-template-columns: minmax(0, 1fr); gap: 16px; margin-top: 16px; }
  .sc-scroll { max-height: 60vh; }
}
@media (min-width: 768px) and (max-width: 1199.98px) {
  .sc-desk { grid-template-columns: repeat(2, minmax(0, 1fr)); } .sc-desk-col:last-child { grid-column: 1 / -1; }
  .sc-rt-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .sc-rt-grid .rt-hours { grid-column: 1 / -1; }
}

/* Marque */
.sc-brand { display: flex; align-items: center; gap: 10px; color: #fff; text-decoration: none; padding: 0 6px 18px; }
.sc-brand:hover { color: #fff; }
.sc-brand-ic { width: 40px; height: 40px; flex: none; }
.sc-brand .name { font-size: 1.35rem; font-weight: 800; line-height: 1.05; letter-spacing: -.01em; }
.sc-brand .tag { font-size: .7rem; color: var(--sc-side-muted); margin-top: 2px; white-space: nowrap; }

/* Barre d'application (agent + superviseur) */
.sc-appbar { gap: 10px; padding-left: 20px; padding-right: 20px; }
.sc-appbar-brand { display: flex; align-items: center; gap: 9px; color: var(--sc-text); text-decoration: none; font-weight: 800; font-size: 1.12rem; letter-spacing: -.01em; margin-right: 6px; }
.sc-appbar-brand:hover { color: var(--sc-text); }
.sc-appbar-brand .sc-brand-ic { width: 34px; height: 34px; }
.sc-appnav { display: flex; align-items: center; gap: 4px; padding-left: 10px; margin-left: 4px; border-left: 1px solid var(--sc-border); }
.sc-appnav > a, .sc-appnav > button {
  display: inline-flex; align-items: center; gap: 8px; height: 40px; padding: 0 14px; border-radius: 10px; border: 0;
  background: transparent; color: var(--sc-muted); font-weight: 600; font-size: .88rem; text-decoration: none; white-space: nowrap;
  transition: background .15s, color .15s;
}
.sc-appnav > a:hover, .sc-appnav > button:hover { background: var(--sc-soft); color: var(--sc-primary); }
.sc-appnav > .active { background: var(--sc-soft); color: var(--sc-primary); }
.sc-appnav i { font-size: 1.05rem; }
.sc-appnav .count { min-width: 20px; height: 20px; padding: 0 6px; border-radius: 10px; background: var(--sc-primary); color: #fff; font-size: .68rem; font-weight: 700; display: grid; place-items: center; }
.sc-appnav-sup { border-left: 0; padding-left: 0; margin-left: 8px; gap: 2px; min-width: 0; overflow-x: auto; }
.sc-appnav-sup > a { padding: 0 10px; font-size: .84rem; gap: 7px; }
.sc-icon-btn.active { background: var(--sc-soft); color: var(--sc-primary); }
a.sc-icon-btn { text-decoration: none; }
@media (max-width: 1599.98px) { .sc-appbar .sc-chip-info[href] { display: none; } }
@media (max-width: 1399.98px) { .sc-appnav-sup span { display: none; } .sc-appnav-sup > a { padding: 0 12px; } .sc-appnav-sup > a i { font-size: 1.15rem; } }
@media (max-width: 1599.98px) { .sc-appbar .sc-user-btn .who { display: none; } }
/* Tablette / mobile : la navigation passe sur une 2e ligne de la barre */
@media (max-width: 991.98px) {
  .sc-appbar { flex-wrap: wrap; row-gap: 6px; }
  .sc-appbar .sc-top-right { margin-left: auto; }
  .sc-appbar .sc-appnav { order: 10; width: 100%; margin: 0; padding: 4px 0 0; border-left: 0; border-top: 1px solid var(--sc-line); justify-content: space-around; overflow-x: auto; }
  .sc-appbar .sc-appnav span:not(.count) { display: none; }
}
@media (max-width: 1419.98px) { .sc-appnav:not(.sc-appnav-sup) span:not(.count) { display: none; } }
.sc-chip-info { display: inline-flex; align-items: center; gap: 6px; padding: 6px 11px; border-radius: 999px; background: var(--sc-surface-2); border: 1px solid var(--sc-border); font-size: .8rem; font-weight: 600; white-space: nowrap; }
.sc-chip-info i { color: var(--sc-primary); }
@media (max-width: 1199.98px) { .sc-appbar .sc-user-btn .who { display: none; } .sc-appnav > a, .sc-appnav > button { padding: 0 11px; } }
@media (max-width: 575.98px) {
  .sc-appbar .sc-top-right { gap: 2px; } .sc-appbar .sc-vsep, .sc-appbar .sc-chip-info, .sc-appbar .sc-top-right > [data-sc-open="theme"] { display: none; }
  .sc-appbar .sc-status-pill { padding: 7px 9px; } .sc-appbar .sc-icon-btn { width: 36px; height: 36px; } .sc-appbar .sc-user-btn > .bi-chevron-down { display: none; } .sc-appnav > button { padding: 0 9px; }
}
@media (max-width: 419.98px) { .sc-appbar .sc-status-pill [data-status-label] { display: none; } }
@media (max-width: 767.98px) { .sc-appbar-brand span { display: none; } .sc-appbar { padding-left: 12px; padding-right: 12px; gap: 6px; } .sc-appnav { padding-left: 6px; margin-left: 0; } }

/* 4. Barre supérieure + en-tête de page ================================== */
.sc-topbar {
  position: sticky; top: 0; z-index: 1030; min-height: var(--sc-topbar-h);
  background: color-mix(in srgb, var(--sc-surface) 94%, transparent); backdrop-filter: blur(8px);
  border-bottom: 1px solid var(--sc-border);
  display: flex; align-items: center; gap: 14px; padding: 10px 24px;
}
.sc-icon-btn {
  width: 40px; height: 40px; border-radius: 10px; border: 0; background: transparent; color: var(--sc-text);
  display: inline-grid; place-items: center; font-size: 1.25rem; position: relative; flex: none;
}
.sc-icon-btn:hover { background: var(--sc-soft); }
.sc-icon-btn .dot-count { position: absolute; top: 3px; right: 3px; min-width: 18px; height: 18px; padding: 0 5px; border-radius: 9px; background: var(--sc-danger); color: #fff; font-size: .65rem; font-weight: 700; display: grid; place-items: center; border: 2px solid var(--sc-surface); }
.sc-status-pill {
  display: inline-flex; align-items: center; gap: 8px; border: 1px solid var(--sc-border); background: var(--sc-surface);
  border-radius: 10px; padding: 7px 12px; font-weight: 700; color: var(--sc-success);
}
.sc-status-pill .ic { width: 20px; height: 20px; border-radius: 50%; display: grid; place-items: center; background: currentColor; }
.sc-status-pill .ic i { color: #fff; font-size: .7rem; }
.sc-status-pill.is-pause { color: var(--sc-warning); }
.sc-status-pill.is-off { color: var(--sc-neutral); }
.sc-status-pill::after { color: var(--sc-muted); }
.sc-vsep { width: 1px; height: 28px; background: var(--sc-border); }
.sc-top-right { margin-left: auto; display: flex; align-items: center; gap: 14px; }
.sc-user-btn { display: flex; align-items: center; gap: 10px; border: 0; background: none; padding: 2px; text-align: left; color: var(--sc-text); }
.sc-user-btn .n { font-weight: 700; font-size: .88rem; line-height: 1.15; }
.sc-user-btn .r { font-size: .75rem; color: var(--sc-muted); }
.sc-user-btn::after { display: none; }
.sc-notif-menu { width: 340px; padding: 0; overflow: hidden; }
.sc-notif-menu .head { padding: 12px 16px; border-bottom: 1px solid var(--sc-line); font-weight: 700; display: flex; justify-content: space-between; align-items: center; }
.sc-notif-menu .item { display: flex; gap: 10px; padding: 11px 16px; border-bottom: 1px solid var(--sc-line); white-space: normal; font-size: .84rem; }
.sc-notif-menu .item:hover { background: var(--sc-bg); }
.sc-notif-menu .foot { display: block; text-align: center; padding: 10px; font-weight: 600; }

.sc-content { padding: 20px 24px 32px; flex: 1; }
.sc-page-head { display: flex; flex-wrap: wrap; align-items: center; gap: 12px 16px; margin-bottom: 18px; }
.sc-page-head h1 { font-size: 1.6rem; font-weight: 800; margin: 0; display: flex; align-items: center; gap: 10px; letter-spacing: -.01em; }
.sc-page-head .sub { color: var(--sc-muted); margin: 2px 0 0; }
.sc-page-head .actions { margin-left: auto; display: flex; flex-wrap: wrap; gap: 10px; align-items: center; justify-content: flex-end; }
.sc-page-head .actions .form-select { width: auto; }
.sc-live-dot { width: 14px; height: 14px; border-radius: 50%; background: var(--sc-success); box-shadow: 0 0 0 4px var(--sc-success-bg); animation: sc-pulse 1.8s infinite; flex: none; }
@keyframes sc-pulse { 0%, 100% { box-shadow: 0 0 0 4px var(--sc-success-bg); } 50% { box-shadow: 0 0 0 8px rgba(22, 160, 90, .08); } }

@media (max-width: 991.98px) {
  .sc-topbar { padding: 10px 14px; gap: 8px; }
  .sc-content { padding: 16px 14px 28px; }
  .sc-page-head h1 { font-size: 1.3rem; }
  .sc-page-head .actions { margin-left: 0; width: 100%; }
}
@media (max-width: 767.98px) {
  .sc-user-btn .who, .sc-hide-sm { display: none !important; }
}

/* 5. Cartes, KPI, onglets, puces, formulaires ========================================= */
.sc-card {
  background: var(--sc-surface); border: 1px solid var(--sc-border); border-radius: var(--sc-radius);
  box-shadow: var(--sc-shadow); padding: 16px 18px;
}
.sc-card.p-0 { padding: 0; }
.sc-card-head { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; margin-bottom: 14px; min-height: 28px; }
.sc-card-head h2 { font-size: 1rem; font-weight: 700; margin: 0; display: flex; align-items: center; gap: 9px; }
.sc-card-head h2 > i { color: var(--sc-ink); font-size: 1.15rem; }
.sc-card-head .right { margin-left: auto; display: flex; gap: 8px; align-items: center; }
.sc-count { font-size: .74rem; font-weight: 700; background: var(--sc-info-bg); color: var(--sc-primary); border-radius: 999px; padding: 2px 9px; }
.sc-link { color: var(--sc-primary); font-weight: 600; text-decoration: none; font-size: .84rem; white-space: nowrap; }
.sc-link:hover { text-decoration: underline; }
.sc-card-foot { display: flex; justify-content: flex-end; padding-top: 10px; }

/* KPI avec icône ronde */
.sc-kpi { background: var(--sc-surface); border: 1px solid var(--sc-border); border-radius: var(--sc-radius); box-shadow: var(--sc-shadow); padding: 14px 16px; display: flex; gap: 14px; align-items: center; height: 100%; }
.sc-kpi .ic { width: 46px; height: 46px; border-radius: 50%; display: grid; place-items: center; font-size: 1.35rem; color: #fff; flex: none; }
.sc-kpi .label { color: var(--sc-text); font-size: .84rem; font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sc-kpi .value { font-size: 1.65rem; font-weight: 800; line-height: 1.15; font-variant-numeric: tabular-nums; }
.sc-kpi .delta { font-size: .78rem; font-weight: 600; }
.ic-green { background: var(--sc-success); } .ic-blue { background: var(--sc-primary); } .ic-red { background: var(--sc-danger); }
.ic-teal { background: var(--sc-teal); } .ic-amber { background: var(--sc-warning-line); } .ic-gray { background: #8696ab; }
.ic-violet { background: var(--sc-vip); } .ic-cyan { background: var(--sc-cyan); }
.delta.up { color: var(--sc-success); } .delta.down { color: var(--sc-danger); } .delta.flat { color: var(--sc-muted); }

/* Onglets soulignés */
.sc-tabs { border-bottom: 1px solid var(--sc-border); gap: 2px; flex-wrap: nowrap; overflow-x: auto; scrollbar-width: none; }
.sc-tabs .nav-link {
  border: 0; border-bottom: 2px solid transparent; border-radius: 0; color: var(--sc-muted);
  font-weight: 600; padding: 8px 12px; font-size: .86rem; white-space: nowrap; display: flex; align-items: center; gap: 6px; position: relative;
}
.sc-tabs .nav-link:hover { color: var(--sc-text); }
.sc-tabs .nav-link.active { color: var(--sc-primary); border-bottom-color: var(--sc-primary); background: transparent; }
.sc-tabs .nav-link .tab-badge { position: absolute; top: -2px; right: -2px; width: 16px; height: 16px; border-radius: 50%; background: var(--sc-danger); color: #fff; font-size: .6rem; display: grid; place-items: center; }
.sc-tabs.fill .nav-item { flex: 1; } .sc-tabs.fill .nav-link { width: 100%; justify-content: center; }
.sc-card > .sc-tabs.top { margin: -16px -18px 14px; padding: 0 12px; }

/* Puces de filtre */
.sc-chips { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.sc-chip {
  border: 1px solid transparent; background: transparent; color: var(--sc-text); border-radius: 999px;
  padding: 6px 14px; font-size: .84rem; font-weight: 500; white-space: nowrap; display: inline-flex; align-items: center; gap: 6px;
  transition: background .15s, color .15s;
}
.sc-chip:hover { background: var(--sc-soft); }
.sc-chip.active { background: var(--sc-cyan); color: #fff; font-weight: 600; }
.sc-chip .n { font-weight: 700; opacity: .8; }
.sc-chips.boxed .sc-chip { border-color: var(--sc-border); background: var(--sc-surface); }
.sc-chips.boxed .sc-chip.active { background: var(--sc-cyan); border-color: var(--sc-cyan); }

/* Boutons */
.btn { border-radius: var(--sc-radius-sm); font-weight: 600; font-size: .86rem; }
.btn-primary { --bs-btn-bg: var(--sc-primary); --bs-btn-border-color: var(--sc-primary); --bs-btn-hover-bg: var(--sc-primary-hover); --bs-btn-hover-border-color: var(--sc-primary-hover); --bs-btn-active-bg: var(--sc-primary-hover); --bs-btn-active-border-color: var(--sc-primary-hover); --bs-btn-disabled-bg: var(--sc-primary); --bs-btn-disabled-border-color: var(--sc-primary); }
.btn-outline-primary { --bs-btn-color: var(--sc-primary); --bs-btn-border-color: var(--sc-primary-line); --bs-btn-hover-bg: var(--sc-primary); --bs-btn-hover-border-color: var(--sc-primary); --bs-btn-active-bg: var(--sc-primary-hover); background: var(--sc-surface); }
.btn-success { --bs-btn-bg: var(--sc-success); --bs-btn-border-color: var(--sc-success); --bs-btn-hover-bg: #128a4d; --bs-btn-hover-border-color: #128a4d; }
.btn-danger { --bs-btn-bg: var(--sc-danger); --bs-btn-border-color: var(--sc-danger); --bs-btn-hover-bg: #cf353a; --bs-btn-hover-border-color: #cf353a; }
.btn-light-sc { background: var(--sc-surface); border: 1px solid var(--sc-border); color: var(--sc-text); }
.btn-light-sc:hover { background: var(--sc-bg); border-color: var(--sc-border-strong); }
.btn-soft { background: var(--sc-soft); border: 1px solid transparent; color: var(--sc-primary); }
.btn-soft:hover { background: var(--sc-soft-2); color: var(--sc-primary-hover); }
.btn-soft-danger { background: var(--sc-danger-bg); border: 1px solid transparent; color: var(--sc-danger); }
.btn-soft-danger:hover { background: var(--sc-danger); color: #fff; }
.btn-xs { padding: 3px 10px; font-size: .78rem; border-radius: 8px; }
.btn-ic {
  width: 32px; height: 32px; padding: 0; border-radius: 50%; display: inline-grid; place-items: center; font-size: .95rem;
  border: 0; background: var(--sc-soft); color: var(--sc-primary); transition: background .15s, color .15s, transform .1s;
}
.btn-ic:hover { background: var(--sc-primary); color: #fff; }
.btn-ic:active { transform: scale(.94); }
.btn-ic.danger { background: var(--sc-danger-bg); color: var(--sc-danger); }
.btn-ic.danger:hover { background: var(--sc-danger); color: #fff; }
.btn-ic.on { background: var(--sc-primary); color: #fff; }
.btn-ic.warn.on { background: var(--sc-warning-line); color: #fff; }
.btn-ic.sq { border-radius: 8px; }
.btn-play { width: 28px; height: 28px; border-radius: 50%; border: 0; background: var(--sc-primary); color: #fff; display: inline-grid; place-items: center; font-size: .85rem; padding-left: 2px; }
.btn-play:hover { background: var(--sc-primary-hover); }
.btn-play.danger { background: var(--sc-danger); padding-left: 0; }

/* Formulaires */
.form-control, .form-select { background-color: var(--sc-input); border: 1px solid var(--sc-border); border-radius: var(--sc-radius-sm); padding: .55rem .8rem; color: var(--sc-text); font-size: .875rem; }
.form-select { padding-right: 2.25rem; }
.form-control::placeholder { color: #94a3b8; }
.form-control:focus, .form-select:focus { border-color: var(--sc-cyan); box-shadow: 0 0 0 .2rem rgba(29, 95, 211, .15); }
.form-control[readonly] { background-color: var(--sc-bg); color: var(--sc-muted); }
.form-select-sm, .form-control-sm { padding-top: .38rem; padding-bottom: .38rem; font-size: .82rem; }
.form-check-input:checked { background-color: var(--sc-primary); border-color: var(--sc-primary); }
.form-switch .form-check-input { width: 2.5em; height: 1.3em; cursor: pointer; }
.sc-search { position: relative; }
.sc-search i { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); color: var(--sc-muted); }
.sc-search .form-control { padding-left: 2.3rem; }
.sc-select-dot { position: relative; }
.sc-select-dot::before { content: ""; position: absolute; left: 12px; top: 50%; width: 8px; height: 8px; margin-top: -4px; border-radius: 50%; background: var(--sc-success); z-index: 1; }
.sc-select-dot .form-select { padding-left: 28px; }

/* 6. Tableaux, badges, avatars, icônes =========================================== */
.sc-table { margin: 0; --bs-table-bg: transparent; font-size: .84rem; }
.sc-table thead th { color: var(--sc-text); font-size: .78rem; font-weight: 600; background: var(--sc-surface-2); border-bottom: 1px solid var(--sc-border); padding: 9px 8px; white-space: nowrap; }
.sc-table thead th:first-child { border-top-left-radius: 8px; } .sc-table thead th:last-child { border-top-right-radius: 8px; }
.sc-table tbody td { padding: 10px 8px; vertical-align: middle; border-color: var(--sc-line); }
.sc-table tbody tr:last-child td { border-bottom: 0; }
.sc-table.table-hover tbody tr:hover { --bs-table-hover-bg: var(--sc-hover); }
.sc-table.compact { font-size: .78rem; }
.sc-table.compact thead th { padding: 8px 5px; font-size: .74rem; }
.sc-table.compact tbody td { padding: 8px 5px; }
.sc-table.compact .tabular, .sc-table.compact .sub { white-space: nowrap; }
.sc-table.compact .sc-badge { font-size: .69rem; padding: 2px 8px; gap: 4px; }
.sc-table.compact .btn-ic { width: 28px; height: 28px; font-size: .8rem; }
.sc-table.compact .sc-person { gap: 7px; }
.sc-table.compact .sc-progress { min-width: 36px; }
.sc-table.compact .sc-pct { gap: 6px; }
.sc-table.compact .sc-pct b { min-width: 28px; }
.sc-table .sub { display: block; font-size: .76rem; color: var(--sc-muted); }
.sc-table-footer { color: var(--sc-muted); font-size: .82rem; padding: 12px 4px 0; display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.sc-empty { text-align: center; color: var(--sc-muted); padding: 24px 10px !important; }
.pagination { --bs-pagination-border-radius: 8px; --bs-pagination-font-size: .82rem; --bs-pagination-active-bg: var(--sc-primary); --bs-pagination-active-border-color: var(--sc-primary); --bs-pagination-color: var(--sc-text); margin: 0; }

.sc-badge { display: inline-flex; align-items: center; gap: 5px; font-size: .74rem; font-weight: 600; border-radius: 999px; padding: 3px 10px; white-space: nowrap; line-height: 1.45; }
.sc-badge i { font-size: .75rem; }
.sc-badge.success { background: var(--sc-success-bg); color: var(--sc-success); }
.sc-badge.danger { background: var(--sc-danger-bg); color: var(--sc-danger); }
.sc-badge.warning { background: var(--sc-warning-bg); color: var(--sc-warning); }
.sc-badge.info { background: var(--sc-info-bg); color: var(--sc-info); }
.sc-badge.teal { background: var(--sc-teal-bg); color: var(--sc-teal); }
.sc-badge.neutral { background: var(--sc-neutral-bg); color: var(--sc-neutral); }
.sc-badge.vip { background: var(--sc-vip-bg); color: var(--sc-vip); }
.sc-badge.lg { font-size: .85rem; padding: 5px 13px; }
.sc-dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; background: currentColor; flex: none; }
.sc-dot.lg { width: 10px; height: 10px; }
.sc-badge.is-icon { width: 32px; height: 32px; padding: 0; border-radius: 50%; display: grid; place-items: center; flex: none; }
.sc-badge.is-icon i { font-size: .85rem; }

/* Icône ronde pleine (fond = classe ic-*) et tuile carrée */
.sc-ic, .sc-timeline .tl-ic { width: 34px; height: 34px; border-radius: 50%; display: grid; place-items: center; color: #fff; flex: none; font-size: .9rem; }
.sc-tile { width: 42px; height: 42px; border-radius: 12px; display: grid; place-items: center; color: #fff; flex: none; font-size: 1.1rem; }
.sc-tile.sm { width: 36px; height: 36px; border-radius: 10px; font-size: 1rem; }

.sc-av { width: 34px; height: 34px; border-radius: 50%; flex: none; position: relative; display: grid; place-items: center; color: #fff; font-weight: 700; font-size: .76rem; }
.sc-av.xs { width: 26px; height: 26px; font-size: .62rem; }
.sc-av.md { width: 42px; height: 42px; font-size: .9rem; }
.sc-av.lg { width: 64px; height: 64px; font-size: 1.3rem; }
.sc-av.xl { width: 88px; height: 88px; font-size: 1.8rem; }
.sc-av .st { position: absolute; right: -1px; bottom: -1px; width: 11px; height: 11px; border-radius: 50%; border: 2px solid var(--sc-surface); background: var(--sc-off); }
.sc-av.lg .st, .sc-av.xl .st { width: 16px; height: 16px; border-width: 3px; }
.sc-av .st.on { background: var(--sc-success); } .sc-av .st.busy { background: var(--sc-primary); }
.sc-av .st.pause { background: var(--sc-warning-line); } .sc-av .st.off { background: var(--sc-danger); }
.av-0 { background: linear-gradient(135deg, #2563eb, #1e40af); } .av-1 { background: linear-gradient(135deg, #0ea5e9, #0369a1); }
.av-2 { background: linear-gradient(135deg, #f59e0b, #b45309); } .av-3 { background: linear-gradient(135deg, #10b981, #047857); }
.av-4 { background: linear-gradient(135deg, #8b5cf6, #6d28d9); } .av-5 { background: linear-gradient(135deg, #ec4899, #be185d); }
.av-6 { background: linear-gradient(135deg, #14b8a6, #0f766e); } .av-7 { background: linear-gradient(135deg, #64748b, #334155); }
.av-navy { background: var(--sc-navy); }
.sc-silhouette { border-radius: 50%; background: linear-gradient(180deg, #dbe9f8, #c3d8ef); display: grid; place-items: end center; overflow: hidden; flex: none; color: #5c7fa8; }
.sc-silhouette.sz-84 { width: 84px; height: 84px; font-size: 1.17rem; }
.sc-silhouette.sz-66 { width: 66px; height: 66px; font-size: .92rem; }
.sc-silhouette i { font-size: 3.9em; line-height: .8; margin-bottom: -.06em; }
.sc-person { display: flex; align-items: center; gap: 9px; min-width: 0; }
.sc-person .nm { font-weight: 600; line-height: 1.2; }
.sc-av-stack { display: flex; }
.sc-av-stack .sc-av { box-shadow: 0 0 0 2px var(--sc-surface); }
.sc-av-stack .sc-av + .sc-av { margin-left: -4px; }

.sc-progress { height: 8px; background: var(--sc-track); border-radius: 999px; overflow: hidden; flex: 1; min-width: 60px; }
.sc-progress .bar { height: 100%; background: var(--sc-success); border-radius: 999px; transition: width .6s ease; }
.sc-progress .bar.blue { background: var(--sc-primary); } .sc-progress .bar.cyan { background: var(--sc-cyan); } .sc-progress .bar.amber { background: var(--sc-warning-line); }
.sc-progress.lg { height: 10px; }
.sc-pct { display: flex; align-items: center; gap: 10px; }
.sc-pct b { min-width: 34px; font-weight: 600; font-variant-numeric: tabular-nums; }

/* Listes génériques */
.sc-list { list-style: none; padding: 0; margin: 0; }
.sc-list > li { display: flex; align-items: center; gap: 12px; padding: 11px 0; border-bottom: 1px solid var(--sc-line); }
.sc-list > li:last-child { border-bottom: 0; }

/* Timeline d'activité */
.sc-timeline { list-style: none; padding: 0; margin: 0; }
.sc-timeline li { display: flex; gap: 12px; padding: 9px 0; align-items: flex-start; border-bottom: 1px solid var(--sc-line); }
.sc-timeline li:last-child { border-bottom: 0; }
.sc-timeline .tl-t { font-weight: 600; font-size: .84rem; line-height: 1.25; }
.sc-timeline .tl-t span { font-weight: 400; color: var(--sc-muted); }
.sc-timeline .tl-s { font-size: .76rem; color: var(--sc-muted); }
.sc-timeline .tl-r { margin-left: auto; text-align: right; display: flex; flex-direction: column; align-items: flex-end; gap: 4px; font-size: .76rem; color: var(--sc-muted); white-space: nowrap; }

/* 7. Poste agent ========================================================= */
.sc-call-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 14px; }
.sc-timer { font-size: 1.15rem; font-weight: 800; color: var(--sc-success); font-variant-numeric: tabular-nums; }
.sc-timer.big { font-size: 1.6rem; }
.on-hold .sc-timer { color: var(--sc-warning); }
.ended .sc-timer { color: var(--sc-muted); }
.sc-caller { display: flex; gap: 16px; align-items: center; margin-bottom: 16px; }
.sc-caller .num { font-size: 1.15rem; font-weight: 800; font-variant-numeric: tabular-nums; }
.sc-meta { display: flex; align-items: center; gap: 8px; color: var(--sc-text); font-size: .82rem; margin-top: 4px; }
.sc-meta i { color: var(--sc-primary); width: 16px; text-align: center; }
.sc-call-actions { display: grid; grid-template-columns: repeat(4, 1fr); gap: 8px; margin-bottom: 14px; }
.sc-call-actions .btn {
  display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 6px; padding: 12px 4px; min-height: 76px;
  font-size: .74rem; font-weight: 500; line-height: 1.15; background: var(--sc-surface); border: 1px solid var(--sc-border); color: var(--sc-text);
}
.sc-call-actions .btn i { font-size: 1.25rem; color: var(--sc-primary); }
.sc-call-actions .btn:hover { border-color: var(--sc-primary); background: var(--sc-soft); }
.sc-call-actions .btn.primary { background: var(--sc-primary); border-color: var(--sc-primary); color: #fff; }
.sc-call-actions .btn.primary i { color: #fff; }
.sc-call-actions .btn.primary.active { background: var(--sc-warning-line); border-color: var(--sc-warning-line); }
.sc-hangup { display: flex; flex-direction: column; align-items: center; gap: 6px; }
.sc-hangup .btn { width: 64%; min-width: 150px; padding: 10px; font-size: 1.4rem; border-radius: 10px; box-shadow: 0 8px 18px rgba(229, 72, 77, .3); }
.sc-hangup .btn i { display: inline-block; transform: rotate(135deg); }
.sc-hangup small { font-weight: 600; font-size: .8rem; }
.sc-call-card.ended .sc-call-actions .btn, .sc-call-card.ended .sc-hangup .btn { opacity: .45; pointer-events: none; }

.sc-infobox { background: var(--sc-surface-2); border: 1px solid var(--sc-border); border-radius: 10px; padding: 10px 14px; }
.sc-infobox .row-i { display: grid; grid-template-columns: 18px 82px 10px 1fr; align-items: center; gap: 6px; padding: 5px 0; font-size: .82rem; }
.sc-infobox .row-i i { color: var(--sc-ink); }
.sc-infobox .row-i span:nth-child(2) { color: var(--sc-text); }
.sc-lastcontact { margin-top: 10px; border: 1px solid var(--sc-border); border-radius: 10px; padding: 8px 12px; font-size: .8rem; display: flex; align-items: center; gap: 8px; }
.sc-lastcontact i { color: var(--sc-success); }

.sc-script { background: var(--sc-soft); border: 1px solid var(--sc-primary-line); border-radius: 10px; padding: 12px 14px; font-size: .84rem; line-height: 1.65; }
.sc-script b { color: var(--sc-ink); }
.sc-qa { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.sc-qa .btn { display: flex; align-items: center; gap: 10px; padding: 10px 12px; min-height: 52px; font-size: .82rem; text-align: left; border: 0; }
.sc-qa .btn i { font-size: 1.5rem; flex: none; }
.qa-green { background: var(--sc-success); color: #fff; } .qa-green:hover { background: #128a4d; color: #fff; }
.qa-blue { background: var(--sc-primary); color: #fff; } .qa-blue:hover { background: var(--sc-primary-hover); color: #fff; }
.qa-softblue { background: var(--sc-soft-2); color: var(--sc-primary); } .qa-softblue:hover { background: var(--sc-primary-line); color: var(--sc-primary); }
.qa-softred { background: var(--sc-danger-bg); color: var(--sc-danger); } .qa-softred:hover { background: color-mix(in srgb, var(--sc-danger) 22%, var(--sc-surface)); color: var(--sc-danger); }
.sc-qa .btn.selected { box-shadow: 0 0 0 3px var(--sc-surface), 0 0 0 5px var(--sc-cyan); }

.sc-pause-card .state { display: flex; align-items: center; justify-content: space-between; margin-bottom: 12px; }
.sc-pause-card .lines { font-size: .8rem; color: var(--sc-text); display: grid; gap: 4px; margin-bottom: 12px; }
.sc-pause-card .lines i { color: var(--sc-muted); width: 16px; }

.sc-pause-card { display: flex; flex-direction: column; }
.sc-pause-card [data-pause-toggle] { margin-top: auto; }
.sc-todaybar { display: grid; grid-template-columns: repeat(5, 1fr); gap: 0; }
.sc-todaybar .it { display: flex; align-items: center; gap: 14px; padding: 6px 16px; border-right: 1px solid var(--sc-line); }
.sc-todaybar .it:last-child { border-right: 0; }
.sc-todaybar .it > i { font-size: 2rem; flex: none; }
.sc-todaybar .l { font-size: .78rem; color: var(--sc-text); }
.sc-todaybar .v { font-size: 1.3rem; font-weight: 800; line-height: 1.15; font-variant-numeric: tabular-nums; }
@media (max-width: 1199.98px) { .sc-todaybar { grid-template-columns: repeat(3, 1fr); row-gap: 12px; } .sc-todaybar .it:nth-child(3) { border-right: 0; } }
@media (max-width: 575.98px) { .sc-kpi .label { white-space: normal; } .sc-kpi { padding: 12px; gap: 10px; } .sc-kpi .ic { width: 38px; height: 38px; font-size: 1.1rem; } .sc-todaybar { grid-template-columns: 1fr 1fr; } .sc-todaybar .it { border-right: 0; padding: 4px 6px; } .sc-call-actions .btn { min-height: 64px; } }

.sc-dialpad { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; }
.sc-dialpad button { font-size: 1.35rem; font-weight: 700; padding: 10px; border-radius: 14px; background: var(--sc-bg); border: 1px solid var(--sc-border); }
.sc-dialpad button:hover { background: var(--sc-soft); }
.sc-dialpad button small { display: block; font-size: .6rem; color: var(--sc-muted); letter-spacing: .1em; font-weight: 600; }

/* Menu de l'agent : compte + statistiques du jour */
.sc-user-menu { width: 340px; padding: 0; overflow: hidden; }
.sc-user-menu .um-head { display: flex; align-items: center; gap: 12px; padding: 16px; background: linear-gradient(135deg, var(--sc-soft), var(--sc-surface) 80%); border-bottom: 1px solid var(--sc-line); }
.sc-user-menu .um-head b { display: block; font-size: 1rem; }
.sc-user-menu .um-head span { font-size: .78rem; color: var(--sc-muted); }
.sc-user-menu .um-title { padding: 12px 16px 6px; font-size: .7rem; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--sc-muted); }
.sc-user-menu .um-stats { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; padding: 0 12px 12px; }
.sc-user-menu .um-stats > div { display: grid; grid-template-columns: auto 1fr; column-gap: 8px; align-items: center; padding: 9px 10px; border-radius: 10px; background: var(--sc-surface-2); border: 1px solid var(--sc-line); }
.sc-user-menu .um-stats i { grid-row: 1 / 4; font-size: 1.15rem; }
.sc-user-menu .um-stats span { font-size: .72rem; color: var(--sc-muted); line-height: 1.2; }
.sc-user-menu .um-stats b { font-size: 1.05rem; font-weight: 800; font-variant-numeric: tabular-nums; line-height: 1.2; }
.sc-user-menu .um-stats small { font-size: .68rem; font-weight: 600; }
.sc-user-menu .um-links { border-top: 1px solid var(--sc-line); padding: 6px 0; }

/* Codification : mise en avant après « Raccrocher » */
.sc-attn { animation: sc-attn 1.6s ease; }
@keyframes sc-attn { 0%, 100% { box-shadow: var(--sc-shadow); } 30% { box-shadow: 0 0 0 4px var(--sc-soft-2), var(--sc-shadow); border-color: var(--sc-primary); } }
.sc-panel-body { display: flex; flex-direction: column; }
.sc-codif-comment { margin-top: 10px; display: flex; flex-direction: column; flex: 1; }
.sc-codif-comment textarea { min-height: 64px; flex: 1; }
.sc-qa .btn { min-height: 46px; padding: 8px 10px; }
.sc-qa .btn i { font-size: 1.25rem; }
#ficheCard .sc-tabs .sc-count { font-size: .68rem; padding: 1px 7px; }
.sc-today { padding: 10px 14px; flex: none; }
.sc-today .sc-todaybar .it { padding: 4px 16px; }
.sc-today .sc-todaybar .it > i { font-size: 1.6rem; }
.sc-script-modal .sc-script { font-size: .95rem; line-height: 1.75; padding: 18px 20px; }
.sc-script-tips { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; margin-top: 16px; }
.sc-script-tips > div { display: grid; grid-template-columns: auto 1fr; gap: 2px 10px; align-items: center; padding: 12px; border-radius: 12px; background: var(--sc-surface-2); border: 1px solid var(--sc-line); font-size: .82rem; }
.sc-script-tips i { grid-row: 1 / 3; font-size: 1.2rem; color: var(--sc-primary); }
.sc-script-tips span { color: var(--sc-muted); }
@media (max-width: 767.98px) { .sc-script-tips { grid-template-columns: 1fr; } }

/* 8. Superviseur ========================================================= */
.sc-code-item { display: flex; align-items: center; gap: 10px; }
.sc-code-item .label { font-weight: 500; }
.sc-code-item .uses { font-size: .76rem; color: var(--sc-muted); margin-left: auto; white-space: nowrap; }
.sc-code-color { width: 10px; height: 10px; border-radius: 3px; flex: none; }
.sc-report-card { display: flex; flex-direction: column; height: 100%; }
.sc-report-card .ic { width: 46px; height: 46px; border-radius: 12px; display: grid; place-items: center; font-size: 1.3rem; margin-bottom: 12px; }
.sc-settings-nav .nav-link { color: var(--sc-text); border-radius: 10px; padding: 10px 12px; display: flex; gap: 10px; align-items: center; font-weight: 500; }
.sc-settings-nav .nav-link i { color: var(--sc-muted); }
.sc-settings-nav .nav-link.active, .sc-settings-nav .nav-link:hover { background: var(--sc-soft); color: var(--sc-primary); }
.sc-settings-nav .nav-link.active i { color: var(--sc-primary); }
.sc-camp-card .top { display: flex; align-items: flex-start; gap: 10px; margin-bottom: 12px; }
.sc-mini-stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; margin: 12px 0; }
.sc-mini-stats > div { background: var(--sc-surface-2); border-radius: 10px; padding: 8px 10px; }
.sc-mini-stats b { display: block; font-size: 1.05rem; font-variant-numeric: tabular-nums; }
.sc-mini-stats span { font-size: .74rem; color: var(--sc-muted); }
.sc-chart-wrap { position: relative; height: 270px; }
.sc-chart-wrap.sm { height: 210px; }
.sc-legend { display: flex; flex-direction: column; gap: 10px; font-size: .84rem; }
.sc-legend > div { display: flex; align-items: center; gap: 8px; }
.sc-legend b { margin-left: auto; font-variant-numeric: tabular-nums; }
.sc-legend .sw { width: 10px; height: 10px; border-radius: 3px; flex: none; }

/* Temps réel : classement du jour (top 10 / flop 10) */
.sc-card-head .sc-tabs.right { gap: 0; }
.sc-card-head .sc-tabs.right .nav-link { padding: 4px 10px; font-size: .8rem; }
.sc-rank { list-style: none; margin: 0; padding: 0; }
.sc-rank.tab-pane:not(.active) { display: none; }
.sc-rank > li { display: flex; align-items: center; gap: 10px; padding: 7px 0; border-bottom: 1px solid var(--sc-line); }
.sc-rank > li:last-child { border-bottom: 0; }
.sc-rank .rk { width: 24px; height: 24px; flex: none; border-radius: 50%; display: grid; place-items: center; font-size: .74rem; font-weight: 700; background: var(--sc-surface-2); color: var(--sc-muted); }
.sc-rank .rk-1 { background: #f5c542; color: #5b4300; } .sc-rank .rk-2 { background: #cfd6df; color: #3b4654; } .sc-rank .rk-3 { background: #e0a370; color: #5a2f0b; }
.sc-rank .sc-person { flex: 1; } .sc-rank .sc-person .sub { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; display: block; }
.sc-rank .sc-person .nm { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sc-rank .sc-pct { width: 36%; flex: none; } .sc-rank .sc-progress { min-width: 40px; }
.sc-progress .bar.red { background: var(--sc-danger); }
.sc-pane-head { margin-bottom: 14px; }

/* Temps réel : activité par tranche horaire (00h → 00h), heures en colonnes */
.text-teal-sc { color: var(--sc-teal) !important; }
.sc-hours { font-variant-numeric: tabular-nums; }
.sc-hours thead th, .sc-hours tbody td { text-align: center; min-width: 38px; }
.sc-hours th[scope="row"], .sc-hours thead th:first-child { text-align: left; position: sticky; left: 0; z-index: 2; background: var(--sc-surface); white-space: nowrap; font-weight: 600; padding-right: 12px; }
.sc-hours thead th:first-child { background: var(--sc-surface-2); z-index: 3; }
.sc-hours tbody th[scope="row"] { font-size: .76rem; border-color: var(--sc-line); }
.sc-table.compact.sc-hours thead th, .sc-table.compact.sc-hours tbody td, .sc-table.compact.sc-hours tbody th { padding-top: 5px; padding-bottom: 5px; }
.rt-hours .sc-card { padding-top: 12px; padding-bottom: 10px; } .rt-hours .sc-card-head { margin-bottom: 8px; }
.sc-hours td.is-zero { color: var(--sc-muted); opacity: .55; }
.sc-hours .tot { border-left: 1px solid var(--sc-border); }
.sc-hours thead th:last-child { border-left: 1px solid var(--sc-border); }
.sc-hours .is-now { background: var(--sc-soft) !important; color: var(--sc-primary); font-weight: 700; opacity: 1; }
.sc-hours thead th.is-now { background: var(--sc-primary) !important; color: #fff; }
.sc-hours .is-future { opacity: .35; }
.sc-legend-inline { display: inline-flex; align-items: center; gap: 6px; font-size: .76rem; color: var(--sc-muted); }
.sc-legend-inline .sw { width: 10px; height: 10px; border-radius: 3px; background: var(--sc-primary); }
#agentStatus tbody tr:hover, .sc-rank > li.cursor-pointer:hover { background: var(--sc-hover); }
.sc-rank > li.cursor-pointer { border-radius: 8px; padding-left: 4px; padding-right: 4px; }

/* Détails d'un agent (modale ouverte depuis le temps réel) */
.sc-agent-head { display: flex; align-items: center; gap: 16px; }
.sc-agent-head .nm { font-size: 1.2rem; font-weight: 800; line-height: 1.2; }
.sc-agent-stats { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; }
.sc-agent-stats > div { background: var(--sc-surface-2); border: 1px solid var(--sc-line); border-radius: 12px; padding: 10px 12px; }
.sc-agent-stats b { display: block; font-size: 1.2rem; font-weight: 800; font-variant-numeric: tabular-nums; line-height: 1.2; }
.sc-agent-stats span { font-size: .74rem; color: var(--sc-muted); }
.sc-kv { display: grid; grid-template-columns: auto 1fr; gap: 6px 14px; font-size: .84rem; margin: 0; }
.sc-kv dt { color: var(--sc-muted); font-weight: 500; } .sc-kv dd { margin: 0; font-weight: 600; text-align: right; }
.sc-agent-bar { display: flex; height: 12px; border-radius: 999px; overflow: hidden; background: var(--sc-track); }
.sc-agent-bar > span { height: 100%; }
@media (max-width: 575.98px) { .sc-agent-stats { grid-template-columns: repeat(2, minmax(0, 1fr)); } }

/* Lecteur audio */
.sc-wave { display: flex; align-items: center; gap: 3px; height: 54px; }
.sc-wave span { flex: 1; background: var(--sc-track-2); border-radius: 2px; transition: background .2s; }
.sc-wave span.played { background: var(--sc-cyan); }

/* Divers */
.toast-container { z-index: 1100; }
.toast { border-radius: 12px; border: 0; box-shadow: 0 10px 30px rgba(16, 35, 61, .18); }
.offcanvas { border-left: 0 !important; background: var(--sc-surface); }
.modal-content { background: var(--sc-surface); color: var(--sc-text); border: 0; border-radius: 16px; }
.modal-header, .modal-footer { border-color: var(--sc-line); }
.modal-title { font-weight: 700; font-size: 1.05rem; }
.dropdown-menu { background: var(--sc-surface); border: 1px solid var(--sc-border); border-radius: 12px; box-shadow: 0 12px 32px rgba(16, 35, 61, .12); font-size: .86rem; }
.dropdown-item { padding: .45rem 1rem; } .dropdown-item:active { background: var(--sc-primary); }
.row-flash { animation: sc-flash 1.4s ease; }
@keyframes sc-flash { 0% { background: var(--sc-soft-2); } 100% { background: transparent; } }
.row-out { transition: opacity .35s, transform .35s; opacity: 0; transform: translateX(16px); }

/* 9. Modales partagées : pause, discussions, thème ======================= */
/* Choix du type de pause */
.sc-pause-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px; }
.sc-pause-type {
  display: flex; align-items: center; gap: 12px; padding: 10px 12px; border: 1px solid var(--sc-border); border-radius: 12px;
  cursor: pointer; background: var(--sc-surface); transition: border-color .15s, background .15s, box-shadow .15s;
}
.sc-pause-type:hover { border-color: var(--sc-primary-line); background: var(--sc-soft); }
.sc-pause-type .nm { display: block; font-weight: 600; line-height: 1.2; }
.sc-pause-type .mn { display: block; font-size: .78rem; color: var(--sc-muted); font-variant-numeric: tabular-nums; }
.sc-pause-type:has(input:checked) { border-color: var(--sc-primary); background: var(--sc-soft); box-shadow: 0 0 0 3px var(--sc-soft-2); }
.sc-pause-type:has(input:focus-visible) { box-shadow: var(--sc-focus); }
@media (max-width: 575.98px) { .sc-pause-grid { grid-template-columns: 1fr; } }

/* Voile pendant la pause : fond flouté + halo de la couleur du type de pause (--pc) */
.sc-pause-veil {
  --pc: #f5a524;
  position: fixed; inset: 0; z-index: 1080; display: grid; place-items: center; padding: 16px; color: #fff;
  background:
    radial-gradient(60rem 40rem at 50% 38%, color-mix(in srgb, var(--pc) 30%, transparent), transparent 62%),
    rgba(6, 12, 24, .62);
  -webkit-backdrop-filter: blur(14px) saturate(.7); backdrop-filter: blur(14px) saturate(.7);
  animation: sc-fade .3s ease;
}
.sc-pause-veil[hidden] { display: none; }
.sc-pause-panel {
  width: 100%; max-width: 500px; padding: 26px 28px 24px; border-radius: 24px;
  background: linear-gradient(180deg, rgba(255, 255, 255, .10), rgba(255, 255, 255, .04));
  border: 1px solid rgba(255, 255, 255, .14);
  box-shadow: 0 40px 100px rgba(0, 0, 0, .45), inset 0 1px 0 rgba(255, 255, 255, .12);
  -webkit-backdrop-filter: blur(24px); backdrop-filter: blur(24px);
  animation: sc-rise .35s cubic-bezier(.2, .8, .2, 1);
}
.pp-top { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 22px; font-size: .8rem; }
.pp-chip { display: inline-flex; align-items: center; gap: 8px; padding: 5px 12px 5px 10px; border-radius: 999px; background: rgba(255, 255, 255, .1); font-weight: 600; letter-spacing: .02em; }
.pp-chip .pulse { width: 8px; height: 8px; border-radius: 50%; background: var(--pc); box-shadow: 0 0 0 0 var(--pc); animation: sc-ping 1.6s infinite; }
.pp-who { color: rgba(255, 255, 255, .6); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.pp-type { display: flex; align-items: center; gap: 14px; }
.pp-ico { width: 52px; height: 52px; border-radius: 16px; flex: none; display: grid; place-items: center; font-size: 1.45rem; color: #fff; background: var(--pc); box-shadow: 0 10px 30px color-mix(in srgb, var(--pc) 45%, transparent); }
.pp-type h2 { font-size: 1.35rem; font-weight: 700; margin: 0; letter-spacing: -.01em; }
.pp-type p { margin: 2px 0 0; color: rgba(255, 255, 255, .62); font-size: .86rem; }
.pp-clock { display: flex; flex-direction: column; align-items: center; margin: 26px 0 16px; }
.pp-clock .lbl { font-size: .74rem; font-weight: 600; letter-spacing: .12em; text-transform: uppercase; color: rgba(255, 255, 255, .55); }
.pp-clock .time { font-size: clamp(3.6rem, 12vw, 5.4rem); font-weight: 300; line-height: 1; letter-spacing: -.045em; font-variant-numeric: tabular-nums; margin-top: 6px; }
.pp-progress { height: 6px; border-radius: 999px; background: rgba(255, 255, 255, .12); overflow: hidden; }
.pp-progress span { display: block; height: 100%; width: 0; border-radius: inherit; background: linear-gradient(90deg, color-mix(in srgb, var(--pc) 70%, #fff), var(--pc)); transition: width 1s linear; }
.pp-meta { display: grid; grid-template-columns: repeat(3, 1fr); margin: 18px 0 22px; text-align: center; }
.pp-meta > div + div { border-left: 1px solid rgba(255, 255, 255, .1); }
.pp-meta dt { font-size: .72rem; font-weight: 500; color: rgba(255, 255, 255, .55); }
.pp-meta dd { margin: 2px 0 0; font-weight: 600; font-variant-numeric: tabular-nums; }
.pp-actions { display: grid; grid-template-columns: auto 1fr; gap: 10px; }
.pp-btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; border: 0; border-radius: 14px; padding: 13px 18px; font-weight: 600; font-size: .95rem; transition: transform .1s, background .15s, box-shadow .15s; }
.pp-btn:active { transform: scale(.98); }
.pp-btn.ghost { background: rgba(255, 255, 255, .1); color: #fff; }
.pp-btn.ghost:hover { background: rgba(255, 255, 255, .18); }
.pp-btn.primary { background: #fff; color: #0b1220; box-shadow: 0 10px 30px rgba(0, 0, 0, .25); }
.pp-btn.primary:hover { background: #eef3fa; }
.pp-btn:focus-visible { outline: 0; box-shadow: 0 0 0 3px color-mix(in srgb, var(--pc) 60%, transparent); }
.sc-pause-veil.is-over { --pc: #f25c61; }
.sc-pause-veil.is-over .pp-clock .time { color: #ff9a9d; }
@keyframes sc-fade { from { opacity: 0; } to { opacity: 1; } }
@keyframes sc-rise { from { opacity: 0; transform: translateY(14px) scale(.98); } to { opacity: 1; transform: none; } }
@keyframes sc-ping { 0% { box-shadow: 0 0 0 0 color-mix(in srgb, var(--pc) 70%, transparent); } 80%, 100% { box-shadow: 0 0 0 10px transparent; } }
@media (max-width: 575.98px) { .sc-pause-panel { padding: 20px 18px; } .pp-actions { grid-template-columns: 1fr; } .pp-who { display: none; } }

/* Discussions */
.sc-chat { flex-direction: row; height: min(640px, calc(100vh - 3.5rem)); overflow: hidden; }
.sc-chat-side { width: 300px; flex: none; border-right: 1px solid var(--sc-line); display: flex; flex-direction: column; min-height: 0; background: var(--sc-surface-2); }
.sc-chat-side-head { display: flex; align-items: center; padding: 18px 16px 12px; }
.sc-chat-side .sc-search i { left: 12px; }
.sc-chat-convs { list-style: none; margin: 0; padding: 4px 8px 12px; overflow-y: auto; flex: 1; }
.sc-chat-conv {
  width: 100%; display: flex; align-items: center; gap: 10px; padding: 10px; border: 0; border-radius: 12px;
  background: transparent; color: var(--sc-text); text-align: left; font-size: .84rem;
}
.sc-chat-conv:hover { background: var(--sc-soft); }
.sc-chat-conv.active { background: var(--sc-surface); box-shadow: var(--sc-shadow); }
.sc-chat-conv small { color: var(--sc-muted); font-size: .72rem; padding-left: 6px; }
.sc-chat-conv .sub { font-size: .78rem; color: var(--sc-muted); }
.sc-chat-conv .count { min-width: 20px; height: 20px; padding: 0 6px; border-radius: 10px; background: var(--sc-primary); color: #fff; font-size: .7rem; font-weight: 700; display: grid; place-items: center; }
.sc-chat-main { flex: 1; display: flex; flex-direction: column; min-width: 0; }
.sc-chat-head { display: flex; align-items: center; gap: 8px; padding: 14px 18px; border-bottom: 1px solid var(--sc-line); }
.sc-chat-head .sc-person .sub { font-size: .76rem; color: var(--sc-muted); display: block; }
.sc-chat-msgs { flex: 1; overflow-y: auto; padding: 18px; display: flex; flex-direction: column; gap: 10px; background: var(--sc-bg); }
.sc-msg { max-width: 72%; display: flex; flex-direction: column; }
.sc-msg p { margin: 0; padding: 9px 13px; border-radius: 14px 14px 14px 4px; background: var(--sc-surface); border: 1px solid var(--sc-border); line-height: 1.45; overflow-wrap: anywhere; }
.sc-msg time { font-size: .7rem; color: var(--sc-muted); margin-top: 3px; padding: 0 4px; }
.sc-msg.me { align-self: flex-end; align-items: flex-end; }
.sc-msg.me p { background: var(--sc-primary); border-color: var(--sc-primary); color: #fff; border-radius: 14px 14px 4px 14px; }
.sc-chat-clear { width: auto; min-width: 38px; gap: 6px; padding: 0 9px; display: inline-flex; align-items: center; justify-content: center; }
.sc-chat-clear span { display: none; font-size: .78rem; font-weight: 600; }
.sc-chat-clear:hover { color: var(--sc-danger); }
.sc-chat-clear.confirm { background: var(--sc-danger-bg); color: var(--sc-danger); }
.sc-chat-clear.confirm span { display: inline; }
.sc-chat-form { display: flex; gap: 8px; padding: 12px 14px; border-top: 1px solid var(--sc-line); }
.sc-chat-form .btn { width: 44px; flex: none; }
@media (max-width: 767.98px) {
  .sc-chat { height: calc(100vh - 1rem); }
  .sc-chat-side { width: 100%; border-right: 0; }
  .sc-chat-main { display: none; }
  .sc-chat.is-thread .sc-chat-side { display: none; }
  .sc-chat.is-thread .sc-chat-main { display: flex; }
  .sc-msg { max-width: 85%; }
}

/* Apparence (thème, police, taille, densité) */
.sc-appearance > section, .sc-appearance > .row { margin-bottom: 22px; }
.sc-appearance h6 { font-size: .74rem; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--sc-muted); margin-bottom: 10px; }
.sc-theme-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(132px, 1fr)); gap: 12px; }
.sc-theme-card { cursor: pointer; border: 1px solid var(--sc-border); border-radius: 14px; padding: 6px; background: var(--sc-surface); transition: border-color .15s, box-shadow .15s, transform .15s; }
.sc-theme-card:hover { transform: translateY(-1px); border-color: var(--sc-border-strong); }
.sc-theme-card .pv { display: block; height: 70px; border-radius: 10px; overflow: hidden; background: var(--b); border: 1px solid rgba(0, 0, 0, .06); }
.sc-theme-card .bar { display: block; height: 14px; background: var(--n); }
.sc-theme-card .body { display: grid; grid-template-columns: 1fr 1fr; gap: 5px; padding: 7px; }
.sc-theme-card .card-a, .sc-theme-card .card-b { height: 22px; border-radius: 5px; background: var(--s); box-shadow: 0 1px 2px rgba(0, 0, 0, .1); }
.sc-theme-card .btn-p { grid-column: 1 / -1; height: 8px; width: 55%; border-radius: 4px; background: var(--p); }
.sc-theme-card .lb { display: flex; align-items: center; gap: 6px; padding: 8px 4px 2px; font-weight: 600; font-size: .84rem; }
.sc-theme-card .lb small { font-size: .66rem; font-weight: 600; color: var(--sc-muted); background: var(--sc-surface-2); border-radius: 6px; padding: 1px 6px; }
.sc-theme-card .ok { margin-left: auto; color: var(--sc-primary); opacity: 0; transition: opacity .15s; }
.sc-theme-card:has(input:checked) { border-color: var(--sc-primary); box-shadow: 0 0 0 3px var(--sc-soft-2); }
.sc-theme-card:has(input:checked) .ok { opacity: 1; }
.sc-theme-card:has(input:focus-visible), .sc-font-card:has(input:focus-visible), .sc-seg label:has(input:focus-visible) span { box-shadow: var(--sc-focus); }
.sc-font-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(118px, 1fr)); gap: 10px; }
.sc-font-card { cursor: pointer; border: 1px solid var(--sc-border); border-radius: 12px; padding: 10px 12px; display: flex; flex-direction: column; gap: 2px; transition: border-color .15s, box-shadow .15s; }
.sc-font-card:hover { border-color: var(--sc-border-strong); }
.sc-font-card .aa { font-size: 1.6rem; font-weight: 600; line-height: 1.1; }
.sc-font-card .nm { font-size: .76rem; color: var(--sc-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sc-font-card:has(input:checked) { border-color: var(--sc-primary); background: var(--sc-soft); box-shadow: 0 0 0 3px var(--sc-soft-2); }
.sc-seg { display: flex; padding: 4px; gap: 4px; border-radius: 12px; background: var(--sc-surface-2); border: 1px solid var(--sc-border); }
.sc-seg label { flex: 1; cursor: pointer; }
.sc-seg span { display: flex; align-items: center; justify-content: center; gap: 6px; height: 40px; border-radius: 9px; font-size: .82rem; font-weight: 600; color: var(--sc-muted); transition: background .15s, color .15s, box-shadow .15s; white-space: nowrap; padding: 0 8px; }
.sc-seg span b { font-weight: 700; }
.sc-seg label:has(input:checked) span { background: var(--sc-surface); color: var(--sc-text); box-shadow: 0 1px 3px rgba(16, 35, 61, .12); }
.sc-appearance-pv { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; padding: 14px 16px; border-radius: 14px; border: 1px dashed var(--sc-border-strong); background: var(--sc-bg); }

/* Fiche client complète */
.sc-client-hero { display: flex; gap: 18px; align-items: center; padding: 22px 24px; border-bottom: 1px solid var(--sc-line);
  background: linear-gradient(135deg, var(--sc-soft), var(--sc-surface) 70%); border-radius: 16px 16px 0 0; }
.sc-client-hero .modal-title { font-size: 1.35rem; font-weight: 800; }
.sc-client-kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; margin-bottom: 22px; }
.sc-client-kpis > div { background: var(--sc-surface-2); border: 1px solid var(--sc-line); border-radius: 12px; padding: 10px 12px; }
.sc-client-kpis span { display: block; font-size: .74rem; color: var(--sc-muted); }
.sc-client-kpis b { font-size: 1.05rem; font-variant-numeric: tabular-nums; }
.sc-h6 { font-size: .74rem; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--sc-muted); margin-bottom: 10px; }
.sc-dl { display: grid; grid-template-columns: 130px 1fr; gap: 8px 12px; margin: 0; font-size: .86rem; }
.sc-dl dt { font-weight: 500; color: var(--sc-muted); display: flex; gap: 8px; align-items: center; }
.sc-dl dd { margin: 0; font-weight: 600; min-width: 0; overflow-wrap: anywhere; }
@media (max-width: 575.98px) { .sc-client-kpis { grid-template-columns: 1fr 1fr; } .sc-client-hero { flex-wrap: wrap; } }
.sc-modal-wide .modal-body { background: var(--sc-bg); }
.sc-modal-wide .modal-header { gap: 12px; }
/* Modale ouverte par-dessus une autre (fiche depuis « Mes contacts ») */
.modal.sc-modal-top { z-index: 1065; }
.modal-backdrop ~ .modal-backdrop { z-index: 1060; }

/* Profil (modale) */
.sc-profile-head { display: flex; flex-wrap: wrap; align-items: center; gap: 16px; margin-bottom: 18px; }

/* Écrans peu hauts (portables 768 px) : le poste se resserre pour tout afficher */
@media (min-width: 1200px) and (max-height: 860px) {
  .sc-fit { gap: 12px; padding-top: 14px; padding-bottom: 14px; }
  .sc-desk, .sc-desk-col, .sc-rt-grid { gap: 12px; }
  .sc-silhouette.sz-84 { width: 62px; height: 62px; font-size: .86rem; }
  .sc-caller { margin-bottom: 10px; } .sc-call-head { margin-bottom: 8px; }
  .sc-call-actions { margin-bottom: 10px; } .sc-call-actions .btn { min-height: 60px; padding: 8px 4px; }
  .sc-hangup .btn { padding: 6px; font-size: 1.2rem; }
  .sc-pause-card .lines { display: none; } .sc-pause-card .state { margin-bottom: 10px; } .sc-pause-card .sc-card-head { margin-bottom: 8px; }
  .sc-timer.big { font-size: 1.35rem; }
  .sc-card { padding: 12px 16px; } .sc-card > .sc-tabs.top { margin: -12px -16px 10px; }
  .sc-card-head { margin-bottom: 10px; }
  .sc-qa .btn { min-height: 40px; padding: 6px 10px; }
  .sc-today { padding: 6px 12px; } .sc-today h2 { display: none; } .sc-todaybar .v { font-size: 1.1rem; }
  .sc-kpi { padding: 10px 14px; } .sc-kpi .value { font-size: 1.4rem; } .sc-kpi .ic { width: 40px; height: 40px; font-size: 1.15rem; }
  .sc-page-head { margin-bottom: 0; } .sc-page-head h1 { font-size: 1.35rem; }
}

/* 10. Connexion =========================================================== */
/* La page tient dans l'écran : rien ne défile, les blocs se resserrent selon la hauteur. */
body[data-page="login"] { height: 100vh; height: 100dvh; overflow: hidden; }
.sc-login { height: 100%; display: grid; grid-template-columns: 1.05fr 1fr; background: var(--sc-surface); }
.sc-login-aside {
  background: linear-gradient(160deg, var(--sc-navy) 0%, var(--sc-navy-2) 100%); color: #fff; min-height: 0; overflow: hidden;
  padding: clamp(20px, 4.5vh, 44px) clamp(24px, 4vw, 56px); display: flex; flex-direction: column;
}
.sc-login-aside .sc-brand { padding: 0; margin-bottom: clamp(14px, 3.5vh, 32px); }
.sc-login-aside .sc-brand .name { font-size: 1.8rem; }
.sc-login-aside .sc-brand-ic { width: 48px; height: 48px; }
.sc-login-hero { flex: 0 1 auto; min-height: 0; max-height: 34vh; border-radius: 18px; overflow: hidden; box-shadow: 0 20px 40px rgba(0, 0, 0, .3); aspect-ratio: 1029 / 417; }
.sc-login-hero img { width: 100%; height: 100%; object-fit: cover; display: block; }
.sc-login-aside h2 { font-size: clamp(1.7rem, min(3.2vw, 5vh), 2.8rem); font-weight: 800; line-height: 1.12; margin: clamp(14px, 3.5vh, 34px) 0 clamp(8px, 1.5vh, 14px); max-width: 13ch; }
.sc-login-aside .lead { color: #b9c9db; font-size: 1.05rem; max-width: 34ch; margin-bottom: 0; }
.sc-login-features { display: grid; grid-template-columns: repeat(3, 1fr); gap: 18px; margin-top: auto; padding-top: clamp(14px, 3vh, 30px); }
.sc-login-features i { width: 38px; height: 38px; border-radius: 10px; background: rgba(17,165,227,.18); color: var(--sc-cyan); display: grid; place-items: center; font-size: 1.1rem; margin-bottom: 8px; }
.sc-login-features b { display: block; margin-bottom: 2px; }
.sc-login-features span { color: #b9c9db; font-size: .88rem; }
.sc-login-tagline { color: #b9c9db; font-weight: 700; margin: clamp(10px, 2.5vh, 24px) 0 0; }
.sc-login-form { display: flex; align-items: center; justify-content: center; padding: clamp(16px, 4vh, 40px) 24px; min-height: 0; overflow-y: auto; }
.sc-login-form .inner { width: 100%; max-width: 430px; }
.sc-login-form h1 { font-size: clamp(1.7rem, 4vh, 2.1rem); font-weight: 800; margin-bottom: 6px; }
.sc-login-form .form-control { padding: .8rem 1rem; font-size: .95rem; background: var(--sc-bg); }
.sc-login-form .btn-lg-sc { padding: 13px; font-size: 1rem; }
.sc-login-mbrand { display: none; align-items: center; gap: 10px; font-weight: 800; font-size: 1.3rem; margin-bottom: 18px; color: var(--sc-text); }
.sc-login-mbrand .sc-brand-ic { width: 40px; height: 40px; }
.sc-pass-toggle { position: absolute; right: 8px; top: 50%; transform: translateY(-50%); border: 0; background: transparent; color: var(--sc-primary); font-weight: 700; padding: 6px 10px; }
@media (max-height: 760px) { .sc-login-hero { display: none; } .sc-login-aside h2 { margin-top: 8px; } }
@media (max-height: 560px) { .sc-login-features, .sc-login-tagline { display: none; } }
@media (max-width: 991.98px) {
  .sc-login { grid-template-columns: 1fr; }
  .sc-login-aside { display: none; }
  .sc-login-mbrand { display: flex; }
}

/* 11. Thèmes, police, taille, densité ==================================== */
/* Choisis dans la modale Apparence → html[data-theme|data-mode|data-font|data-size|data-density] */
:root[data-theme="ocean"]    { --sc-navy: #083344; --sc-navy-2: #0b3f53; --sc-primary: #0e7490; --sc-primary-hover: #0b5f77; --sc-primary-rgb: 14, 116, 144; --sc-cyan: #06b6d4; --sc-bg: #eff7f8; --sc-info: #0e7490; --sc-info-bg: #ddf1f5; }
:root[data-theme="graphite"] { --sc-navy: #18181b; --sc-navy-2: #27272a; --sc-primary: #27272a; --sc-primary-hover: #09090b; --sc-primary-rgb: 39, 39, 42; --sc-cyan: #52525b; --sc-bg: #f4f4f5; --sc-border: #e4e4e7; --sc-line: #f0f0f2; --sc-info: #3f3f46; --sc-info-bg: #ececef; }
:root[data-theme="aurore"]   { --sc-navy: #2e1065; --sc-navy-2: #3b1683; --sc-primary: #6d28d9; --sc-primary-hover: #5b21b6; --sc-primary-rgb: 109, 40, 217; --sc-cyan: #a855f7; --sc-bg: #f6f3fd; --sc-info: #6d28d9; --sc-info-bg: #efe7fd; }
:root[data-theme="foret"]    { --sc-navy: #052e16; --sc-navy-2: #0a3d20; --sc-primary: #15803d; --sc-primary-hover: #166534; --sc-primary-rgb: 21, 128, 61; --sc-cyan: #22c55e; --sc-bg: #f1f7f3; --sc-info: #15803d; --sc-info-bg: #def3e5; }
:root[data-theme="sable"]    { --sc-navy: #3b2414; --sc-navy-2: #4a2e1a; --sc-primary: #c2410c; --sc-primary-hover: #9a3412; --sc-primary-rgb: 194, 65, 12; --sc-cyan: #ea580c; --sc-bg: #f8f5f0; --sc-surface: #fffdf9; --sc-surface-2: #f6f0e7; --sc-border: #ebe2d3; --sc-line: #f2ebe0; --sc-text: #2b1d12; --sc-muted: #7c6a58; --sc-info: #c2410c; --sc-info-bg: #fbe9dc; }

/* Thèmes sombres (Minuit, Carbone) : html[data-mode="dark"] + data-bs-theme pour Bootstrap */
:root[data-mode="dark"] {
  color-scheme: dark;
  --sc-navy: #0c1a30; --sc-navy-2: #0c1829;
  --sc-primary: #3b82f6; --sc-primary-hover: #2563eb; --sc-primary-rgb: 59, 130, 246; --sc-cyan: #38bdf8;
  --sc-bg: #0b1220; --sc-surface: #121c2e; --sc-surface-2: #172338; --sc-input: #0f1829;
  --sc-border: #253550; --sc-line: #1d2b42; --sc-border-strong: #33486a;
  --sc-text: #e4ebf5; --sc-muted: #8fa1b9; --sc-ink: #a9c4e4;
  --sc-hover: #16223a; --sc-track: #24334b; --sc-track-2: #33486a;
  --sc-success: #2fbf75; --sc-success-bg: rgba(47, 191, 117, .15);
  --sc-danger: #f25c61;  --sc-danger-bg: rgba(242, 92, 97, .15);
  --sc-warning: #f2a33a; --sc-warning-bg: rgba(242, 163, 58, .15);
  --sc-info: var(--sc-primary); --sc-info-bg: rgba(var(--sc-primary-rgb), .18);
  --sc-teal: #2cc4be;    --sc-teal-bg: rgba(44, 196, 190, .15);
  --sc-neutral: #9aabc2; --sc-neutral-bg: rgba(154, 171, 194, .14);
  --sc-vip: #a78bfa;     --sc-vip-bg: rgba(167, 139, 250, .16);
  --sc-shadow: 0 1px 2px rgba(0, 0, 0, .3), 0 8px 24px rgba(0, 0, 0, .22);
  --bs-emphasis-color: var(--sc-text); --bs-tertiary-bg: var(--sc-surface-2); --bs-secondary-bg: var(--sc-surface-2);
}
:root[data-theme="carbone"] {
  --sc-navy: #0a0a0b; --sc-navy-2: #111113;
  --sc-primary: #10b981; --sc-primary-hover: #059669; --sc-primary-rgb: 16, 185, 129; --sc-cyan: #34d399;
  --sc-bg: #0c0c0e; --sc-surface: #161618; --sc-surface-2: #1d1d20; --sc-input: #111113;
  --sc-border: #2a2a2e; --sc-line: #222226; --sc-border-strong: #3a3a40;
  --sc-text: #ececef; --sc-muted: #9b9ba3; --sc-ink: #c9c9cf; --sc-hover: #1f1f23; --sc-track: #2a2a2e; --sc-track-2: #3a3a40;
}
:root[data-mode="dark"] .sc-table thead th { color: var(--sc-muted); }
:root[data-mode="dark"] .sc-silhouette { background: linear-gradient(180deg, #23385a, #1a2b47); color: #8fb0d8; }
:root[data-mode="dark"] .form-control::placeholder { color: #61748f; }
:root[data-mode="dark"] .dropdown-item { color: var(--sc-text); }
:root[data-mode="dark"] .dropdown-item:hover { background: var(--sc-hover); }
:root[data-mode="dark"] .toast { background: var(--sc-surface-2); color: var(--sc-text); }
:root[data-mode="dark"] .sc-theme-card .pv { border-color: rgba(255, 255, 255, .08); }

/* Police */
:root[data-font="jakarta"] { --sc-font: "Plus Jakarta Sans", system-ui, sans-serif; }
:root[data-font="manrope"] { --sc-font: "Manrope", system-ui, sans-serif; }
:root[data-font="dmsans"]  { --sc-font: "DM Sans", system-ui, sans-serif; }
:root[data-font="plex"]    { --sc-font: "IBM Plex Sans", system-ui, sans-serif; }
:root[data-font="outfit"]  { --sc-font: "Outfit", system-ui, sans-serif; }
:root[data-font="nunito"]  { --sc-font: "Nunito Sans", system-ui, sans-serif; }
:root[data-font="system"]  { --sc-font: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; }

/* Taille du texte : tout est en rem, on fait varier la taille de base */
:root[data-size="s"]  { font-size: 15px; }
:root[data-size="m"]  { font-size: 16px; }
:root[data-size="l"]  { font-size: 17px; }
:root[data-size="xl"] { font-size: 18px; }

/* Densité compacte */
:root[data-density="compact"] .sc-content { padding-top: 14px; }
:root[data-density="compact"] .sc-content .row { --bs-gutter-x: .75rem; --bs-gutter-y: .75rem; }
:root[data-density="compact"] .sc-content .mb-3 { margin-bottom: .75rem !important; }
:root[data-density="compact"] .sc-card { padding: 12px 14px; }
:root[data-density="compact"] .sc-card > .sc-tabs.top { margin: -12px -14px 12px; }
:root[data-density="compact"] .sc-kpi { padding: 10px 12px; }
:root[data-density="compact"] .sc-table tbody td { padding-top: 6px; padding-bottom: 6px; }
:root[data-density="compact"] .form-control, :root[data-density="compact"] .form-select { padding-top: .4rem; padding-bottom: .4rem; }

/* 13. Administration ===================================================== */
.sc-admin-tag { font-size: .62rem; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; background: var(--sc-navy); color: #fff; border-radius: 6px; padding: 2px 6px; margin-left: 2px; }
/* 9 rubriques : sous 1800 px, seule la rubrique active garde son libellé */
@media (max-width: 1799.98px) { .sc-appnav-admin > a:not(.active) span { display: none; } .sc-appnav-admin > a:not(.active) { padding: 0 11px; } .sc-appnav-admin > a i { font-size: 1.1rem; } }
@media (max-width: 1399.98px) { .sc-appnav-admin > a.active span { display: none; } }
.sc-note { display: flex; align-items: flex-start; gap: 12px; padding: 12px 14px; border-radius: 12px; background: var(--sc-surface-2); border: 1px solid var(--sc-line); font-size: .86rem; }
.sc-note > i { font-size: 1.2rem; color: var(--sc-primary); line-height: 1.2; }
.sc-note .form-check { margin-bottom: 4px; }
.sc-form-sec { font-size: .74rem; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: var(--sc-muted); margin: 6px 0 -4px; padding-bottom: 6px; border-bottom: 1px solid var(--sc-line); }
.sc-form-sec:first-child { margin-top: 0; }
/* Raccourcis (vue d'ensemble) */
.sc-quick-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.sc-quick { display: flex; align-items: center; gap: 10px; padding: 10px; border-radius: 12px; border: 1px solid var(--sc-border); background: var(--sc-surface); color: var(--sc-text); text-decoration: none; font-weight: 600; font-size: .84rem; transition: border-color .15s, background .15s; }
.sc-quick:hover { border-color: var(--sc-primary); background: var(--sc-soft); color: var(--sc-primary); }
.sc-quick .sc-tile { width: 36px; height: 36px; border-radius: 10px; font-size: 1rem; }
/* Matrice des droits */
.sc-perm tbody td:not(:first-child) { width: 150px; }
.sc-perm .form-check-input { width: 1.2em; height: 1.2em; cursor: pointer; }
.sc-perm .form-check-input:disabled { opacity: .55; cursor: not-allowed; }
.sc-perm .sc-perm-group th { background: var(--sc-surface-2); font-size: .76rem; text-transform: uppercase; letter-spacing: .04em; color: var(--sc-muted); padding: 8px; }
/* Téléphonie */
.sc-key { display: inline-grid; place-items: center; width: 30px; height: 30px; border-radius: 8px; background: var(--sc-navy); color: #fff; font-weight: 800; font-variant-numeric: tabular-nums; }
.sc-hours-grid { display: flex; flex-direction: column; gap: 8px; }
.sc-hours-row { display: grid; grid-template-columns: minmax(130px, 1fr) 120px auto 120px; align-items: center; gap: 10px; }
.sc-hours-row input:disabled { opacity: .45; }
@media (max-width: 575.98px) { .sc-hours-row { grid-template-columns: 1fr 1fr; } .sc-hours-row > span { display: none; } }
.sc-list-sm > li { padding: 7px 0; }
/* Import de fichier */
.sc-drop { display: flex; flex-direction: column; align-items: center; gap: 4px; padding: 26px 16px; border: 2px dashed var(--sc-border); border-radius: 14px; background: var(--sc-surface-2); cursor: pointer; text-align: center; transition: border-color .15s, background .15s; margin: 0; }
.sc-drop:hover { border-color: var(--sc-primary); background: var(--sc-soft); }
.sc-drop > i { font-size: 2rem; color: var(--sc-primary); }
.was-validated .sc-drop:has(:invalid) { border-color: var(--sc-danger); background: var(--sc-danger-bg); }
/* Scripts d'appel */
.sc-script-preview { color: var(--sc-muted); display: -webkit-box; -webkit-line-clamp: 3; -webkit-box-orient: vertical; overflow: hidden; }
.sc-var { border: 1px solid var(--sc-border); background: var(--sc-surface-2); color: var(--sc-primary); border-radius: 8px; padding: 3px 9px; font-size: .76rem; font-family: ui-monospace, SFMono-Regular, Menlo, monospace; }
.sc-var:hover { background: var(--sc-soft); border-color: var(--sc-primary); }
/* Paramètres : menu latéral fixe + barre d'enregistrement */
@media (min-width: 992px) { .sc-settings-side { position: sticky; top: 0; } }
.sc-save-bar { position: sticky; bottom: 0; z-index: 5; display: flex; align-items: center; gap: 10px; flex-wrap: wrap; padding: 12px 16px; margin-bottom: 4px; background: var(--sc-surface); border: 1px solid var(--sc-border); border-radius: var(--sc-radius); box-shadow: 0 -6px 20px rgba(16, 35, 61, .08); }
.sc-logo-prev { width: 56px; height: 56px; border-radius: 14px; background: var(--sc-navy); display: grid; place-items: center; flex: none; }
.sc-logo-prev svg { width: 36px; height: 36px; }
.sc-confirm-ic { width: 52px !important; height: 52px !important; } .sc-confirm-ic i { font-size: 1.3rem !important; }

/* 12. Accessibilité ===================================================== */
.sc-appnav > *:focus-visible, .sc-chip:focus-visible, .sc-icon-btn:focus-visible, .btn-ic:focus-visible,
.sc-tabs .nav-link:focus-visible, .sc-user-btn:focus-visible, .sc-status-pill:focus-visible {
  outline: 0; box-shadow: var(--sc-focus);
}
.sc-pause-veil button:focus-visible, .sc-chat-conv:focus-visible { outline: 0; box-shadow: var(--sc-focus); }
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
}
@media print {
  .sc-topbar, .sc-page-head .actions { display: none !important; }
  body[data-layout="top"], body[data-layout="top"] .sc-app, body[data-layout="top"] .sc-main { height: auto; overflow: visible; }
  .sc-main { margin-left: 0 !important; }
  .sc-card, .sc-kpi { box-shadow: none; break-inside: avoid; }
}


/* 14. Style SmartCall — superviseur, administration (et palette commune) =======
   Repris de smartcall/main/static/main/css/smartcall.css : barre du haut marine, bleu #1d5fd3,
   IBM Plex Sans / Mono, cartes blanches plates à bordure fine, menu d'admin en carte avec rubriques.
   ========================================================================== */
h1, h2, h3, h4, h5 { color: var(--sc-text); font-weight: 700; }
.sc-content { padding: 20px 24px 24px; }
.sc-content .row.g-3 { --bs-gutter-x: 1rem; --bs-gutter-y: 1rem; }
body:not([data-role="agent"]) .sc-content:not(.sc-fit) > * { max-width: 1500px; margin-left: auto; margin-right: auto; }

/* Barre du haut : bande blanche SmartCall (agent, comme le superviseur et l'admin) */
body[data-layout="top"] .sc-topbar { padding: 9px 20px; min-height: 64px; }

/* En-tête de page */
.sc-page-head { margin-bottom: 16px; }
.sc-page-head h1 { font-size: 1.45rem; font-weight: 700; letter-spacing: -.01em; }
.sc-page-head .sub { font-size: .86rem; margin-top: 2px; }

/* Cartes plates à bordure fine */
.sc-card, .sc-kpi { box-shadow: none; border-color: var(--sc-border); }
.sc-card { padding: 16px 18px; }
.sc-card-head h2 { font-size: .95rem; font-weight: 700; }
.sc-card-head h2 > i { color: var(--sc-primary); }
.page-hover, .sc-kpi { transition: box-shadow .22s, border-color .22s, transform .22s; }
.sc-kpi:hover { transform: translateY(-2px); box-shadow: 0 10px 24px rgba(15, 33, 68, .08); border-color: #cfd8ea; }
.sc-kpi { padding: 14px 16px; min-height: 92px; }
.sc-kpi .ic { width: 44px; height: 44px; border-radius: 12px; font-size: 1.2rem; background: color-mix(in srgb, var(--k, var(--sc-primary)) 12%, var(--sc-surface)); color: var(--k, var(--sc-primary)); }
.sc-kpi .ic-green { --k: var(--sc-success); } .sc-kpi .ic-blue { --k: var(--sc-primary); } .sc-kpi .ic-red { --k: var(--sc-danger); }
.sc-kpi .ic-teal { --k: var(--sc-teal); } .sc-kpi .ic-amber { --k: var(--sc-warning); } .sc-kpi .ic-gray { --k: #6b7280; }
.sc-kpi .ic-violet { --k: var(--sc-vip); } .sc-kpi .ic-cyan { --k: var(--sc-cyan); }
.sc-kpi .label { color: #3b4660; font-size: .76rem; font-weight: 600; }
.sc-kpi .value { font-family: var(--sc-mono); font-size: 1.6rem; font-weight: 600; letter-spacing: 0; }
:root[data-mode="dark"] .sc-kpi .label { color: var(--sc-muted); }

/* Boutons, champs */
.btn { border-radius: 10px; font-weight: 600; }
.btn-sm, .btn-xs { border-radius: 8px; }
.btn-light-sc { border-color: #cfd5df; box-shadow: none; }
.btn-light-sc:hover { background: #f6f8fb; border-color: #b9c1cf; }
.form-control, .form-select { border-radius: 10px; border-color: #cfd5df; padding: .5rem .8rem; }
.form-control:focus, .form-select:focus { border-color: var(--sc-primary); box-shadow: 0 0 0 3px rgba(29, 95, 211, .15); }
.small-label { font-weight: 600; font-size: .8rem; }
.btn-ic { background: var(--sc-soft); color: var(--sc-primary); }
.btn-ic:hover { background: var(--sc-primary); color: #fff; }

/* Puces (style SmartCall) */
.sc-chip { border: 1px solid #cfd5df; background: #fff; color: var(--sc-text); font-weight: 600; font-size: .78rem; padding: 4px 12px; }
.sc-chip:hover { background: #fff; border-color: var(--sc-primary); }
.sc-chip.active, .sc-chips.boxed .sc-chip.active { background: var(--sc-info-bg); border-color: var(--sc-primary); color: #153f96; box-shadow: inset 0 0 0 1px var(--sc-primary); }
:root[data-mode="dark"] .sc-chip { background: var(--sc-surface); }
:root[data-mode="dark"] .sc-chip.active { color: #fff; }

/* Tableaux : en-tête grisé, petites capitales */
.sc-table thead th { background: #f6f8fb; color: var(--sc-muted); font-size: .68rem; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; padding: 9px 10px; border-bottom: 0; }
.sc-table tbody td { padding: 11px 10px; }
:root[data-mode="dark"] .sc-table thead th { background: var(--sc-surface-2); }
.sc-badge { font-weight: 700; font-size: .72rem; }
.modal-content { border-radius: 18px; box-shadow: 0 24px 60px rgba(15, 33, 68, .3); }
.modal-backdrop.show { opacity: .45; background: var(--sc-navy); }

/* Pied de page */
.sc-pied { flex: none; text-align: center; font-size: .75rem; color: var(--sc-muted); padding: 8px 12px; border-top: 1px solid var(--sc-border); background: var(--sc-surface); }

/* ---- Administration : menu en carte à gauche, avec rubriques (≥ 992 px) -- */
.sc-appnav .grp { display: none; }
@media (min-width: 992px) {
  body[data-role="admin"] .sc-main { padding-left: calc(var(--sc-side-w) + 20px); }
  body[data-role="admin"] .sc-content { padding-left: 20px; }
  body[data-role="admin"] .sc-pied { margin-left: calc(-1 * (var(--sc-side-w) + 20px)); }
  body[data-role="admin"] .sc-appnav-admin {
    position: fixed; top: 74px; left: 16px; bottom: 54px; width: var(--sc-side-w); margin: 0; padding: 8px;
    flex-direction: column; align-items: stretch; gap: 2px; overflow-y: auto; overflow-x: hidden;
    background: var(--sc-surface); border: 1px solid var(--sc-border); border-radius: var(--sc-radius); z-index: 1010;
  }
  body[data-role="admin"] .sc-appnav-admin .grp { display: block; font-size: .66rem; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--sc-muted); padding: 12px 10px 4px; }
  body[data-role="admin"] .sc-appnav-admin .grp:first-child { padding-top: 6px; }
  body[data-role="admin"] .sc-topbar .sc-appnav-admin > a { height: 38px; padding: 0 10px; border-radius: 9px; justify-content: flex-start; gap: 10px; color: var(--sc-text); font-size: .85rem; font-weight: 600; }
  body[data-role="admin"] .sc-topbar .sc-appnav-admin > a span { display: inline !important; }
  body[data-role="admin"] .sc-topbar .sc-appnav-admin > a i { font-size: 1.05rem !important; width: 20px; text-align: center; color: var(--sc-muted); }
  body[data-role="admin"] .sc-topbar .sc-appnav-admin > a:hover { background: #f6f8fb; color: var(--sc-text); padding-left: 14px; }
  body[data-role="admin"] .sc-topbar .sc-appnav-admin > a.active, body[data-role="admin"] .sc-topbar .sc-appnav-admin > a.active:hover { background: var(--sc-info-bg); color: var(--sc-primary); padding-left: 10px; }
  body[data-role="admin"] .sc-topbar .sc-appnav-admin > a.active i { color: var(--sc-primary); }
  body[data-role="admin"] .sc-topbar .sc-appnav-admin > a { transition: background-color .18s, color .18s, padding-left .18s; }
  :root[data-mode="dark"] body[data-role="admin"] .sc-topbar .sc-appnav-admin > a:hover { background: var(--sc-hover); }
}
@media (max-width: 991.98px) { .sc-appnav .grp { display: none !important; } }

/* 15. Finition SmartCall — logo, relief, détails =========================== */
:root {
  --sc-logo-navy: #0b2160; --sc-logo-blue: #0b6cf0; --sc-logo-cyan: #2ba6ff;
  --sc-shadow-sm: 0 1px 2px rgba(15, 33, 68, .05), 0 1px 3px rgba(15, 33, 68, .04);
  --sc-shadow-md: 0 4px 12px rgba(15, 33, 68, .07), 0 2px 4px rgba(15, 33, 68, .04);
  --sc-shadow-lg: 0 18px 44px rgba(15, 33, 68, .16), 0 4px 10px rgba(15, 33, 68, .06);
  --sc-ease: cubic-bezier(.2, .7, .2, 1);
}
html { -webkit-font-smoothing: antialiased; text-rendering: optimizeLegibility; }
body { font-feature-settings: "cv11", "ss01"; }
::selection { background: color-mix(in srgb, var(--sc-primary) 22%, transparent); }

/* Logo SmartCall (SVG propre, sans fond) */
.sc-logo { display: block; height: 40px; width: auto; flex: none; }
.sc-appbar-brand .sc-logo { height: 38px; }
.sc-login-aside .sc-brand { padding: 0; }
.sc-login-aside .sc-logo { height: 58px; }
.sc-login-mbrand .sc-logo { height: 44px; }
.sc-appbar-brand { margin-right: 14px; }

/* Barre d'application : fine ombre + menu actif en pastille */
.sc-appbar { box-shadow: 0 1px 0 var(--sc-border), 0 6px 18px -12px rgba(15, 33, 68, .25); }
.sc-appnav > a, .sc-appnav > button { transition: background .18s var(--sc-ease), color .18s var(--sc-ease), transform .18s var(--sc-ease); }
.sc-appnav > a:hover, .sc-appnav > button:hover { background: var(--sc-soft); color: var(--sc-primary); }
.sc-appnav > a.active, .sc-appnav > button.active { background: var(--sc-soft-2); color: var(--sc-primary); }

/* Cartes : relief doux, survol discret */
.sc-card { border-radius: 16px; box-shadow: var(--sc-shadow-sm); transition: box-shadow .25s var(--sc-ease), border-color .25s var(--sc-ease); }
.sc-card:hover { box-shadow: var(--sc-shadow-md); }
.sc-card-head h2 { letter-spacing: -.01em; }
.sc-kpi { border-radius: 16px; box-shadow: var(--sc-shadow-sm); }
.sc-kpi .value { letter-spacing: -.02em; }
.sc-page-head h1 { letter-spacing: -.02em; }

/* Boutons : dégradé de la couleur du thème, léger relief */
.btn-primary {
  background: linear-gradient(180deg, color-mix(in srgb, var(--sc-primary) 86%, #fff), var(--sc-primary));
  border-color: var(--sc-primary);
  box-shadow: 0 1px 2px rgba(15, 33, 68, .18), inset 0 1px 0 rgba(255, 255, 255, .18);
  transition: transform .15s var(--sc-ease), box-shadow .2s var(--sc-ease), filter .2s;
}
.btn-primary:hover { filter: brightness(1.06); box-shadow: 0 6px 16px -4px rgba(var(--sc-primary-rgb), .55), inset 0 1px 0 rgba(255, 255, 255, .2); transform: translateY(-1px); }
.btn-primary:active { transform: translateY(0); filter: brightness(.97); }
.btn:focus-visible, .form-control:focus-visible, .form-select:focus-visible { outline: 0; box-shadow: var(--sc-focus); }

/* Champs */
.form-control, .form-select { transition: border-color .15s, box-shadow .15s, background .15s; }
.form-control::placeholder { color: color-mix(in srgb, var(--sc-muted) 70%, transparent); }

/* Tableaux : survol de ligne, séparateurs fins */
.sc-table tbody tr { transition: background .12s; }
.sc-table tbody tr:hover > * { background: var(--sc-hover); }
.sc-table tbody td { border-color: var(--sc-line); }

/* Badges et puces plus nettes */
.sc-badge, .sc-count { letter-spacing: .01em; }
.sc-chip { transition: background .15s, border-color .15s, color .15s, box-shadow .15s; }

/* Modales : coins arrondis, ombre profonde, fond flouté */
.modal-content { border-radius: 18px; border: 0; box-shadow: var(--sc-shadow-lg); }
.modal-backdrop.show { opacity: .45; backdrop-filter: blur(3px); -webkit-backdrop-filter: blur(3px); }
.dropdown-menu { border-radius: 14px; border-color: var(--sc-border); box-shadow: var(--sc-shadow-lg); padding: 6px; }
.dropdown-item { border-radius: 8px; font-weight: 500; }
.dropdown-item:hover { background: var(--sc-soft); color: var(--sc-primary); }

/* Barres de défilement fines */
* { scrollbar-width: thin; scrollbar-color: color-mix(in srgb, var(--sc-muted) 35%, transparent) transparent; }
*::-webkit-scrollbar { width: 8px; height: 8px; }
*::-webkit-scrollbar-thumb { background: color-mix(in srgb, var(--sc-muted) 35%, transparent); border-radius: 8px; }
*::-webkit-scrollbar-track { background: transparent; }

/* Connexion : fond marine profond, halos aux couleurs du logo */
.sc-login-aside {
  background:
    radial-gradient(520px 360px at 12% 8%, rgba(43, 166, 255, .22), transparent 70%),
    radial-gradient(460px 380px at 95% 100%, rgba(11, 108, 240, .28), transparent 70%),
    linear-gradient(160deg, #0b1c45 0%, var(--sc-navy) 55%, #14306a 100%);
  position: relative;
}
.sc-login-hero { box-shadow: 0 24px 48px rgba(0, 0, 0, .35); outline: 1px solid rgba(255, 255, 255, .14); outline-offset: -1px; }
.sc-login-features > div { background: rgba(255, 255, 255, .05); border: 1px solid rgba(255, 255, 255, .09); border-radius: 14px; padding: 12px 12px 10px; backdrop-filter: blur(4px); }
.sc-login-features i { background: rgba(43, 166, 255, .2); color: var(--sc-logo-cyan); }
.sc-login-tagline { color: var(--sc-logo-cyan); font-style: italic; letter-spacing: .01em; }
.sc-login-form { background: radial-gradient(600px 400px at 100% 0, color-mix(in srgb, var(--sc-primary) 7%, transparent), transparent 70%), var(--sc-surface); }
.sc-login-form .form-control { border-radius: 12px; }
.sc-login-form .btn-lg-sc { border-radius: 12px; letter-spacing: .01em; }

/* Respect des préférences de mouvement */
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { transition-duration: .01ms !important; animation-duration: .01ms !important; }
  .btn-primary:hover, .sc-kpi:hover { transform: none; }
}

/* Correctifs finition */
.sc-login-aside h1, .sc-login-aside h2 { color: #fff; }
.sc-appbar-brand .sc-logo { height: 42px; }
.sc-login-aside .sc-logo { height: 64px; }
.sc-login-mbrand .sc-logo { height: 48px; }

/* Connexion : logo agrandi et centré, bandeau d'icônes retiré */
.sc-login-aside .sc-brand { justify-content: center; margin-bottom: clamp(18px, 4vh, 40px); }
.sc-login-aside .sc-logo { height: clamp(84px, 13vh, 120px); margin: 0 auto; }
.sc-login-aside .sc-login-tagline { margin-top: auto; text-align: center; font-size: 1.05rem; }

/* 16. Connexion : logo central + boutons modernes ========================== */
.sc-login-aside { align-items: center; justify-content: center; text-align: center; position: relative; }
.sc-login-aside .sc-brand { padding: 0; margin: 0; justify-content: center; }
.sc-login-aside .sc-logo { height: auto; width: min(88%, 480px); max-height: 52vh; margin: 0 auto; }
.sc-login-welcome { position: absolute; left: 0; right: 0; bottom: clamp(20px, 5vh, 52px); padding: 0 clamp(24px, 4vw, 56px); }
.sc-login-welcome h2 { font-size: clamp(1.15rem, 2.4vh, 1.5rem); font-weight: 700; max-width: none; margin: 0 0 6px; color: #fff; }
.sc-login-welcome .lead { color: #b9c9db; font-size: .95rem; max-width: 44ch; margin: 0 auto; }
@media (max-height: 640px) { .sc-login-welcome { display: none; } }

/* Boutons : système unique (primaire, secondaire, doux, danger) */
.btn { --b-r: 12px; display: inline-flex; align-items: center; justify-content: center; gap: 8px; font-weight: 600; letter-spacing: .005em; border-radius: var(--b-r); padding: .52rem 1.1rem; line-height: 1.25; transition: transform .15s var(--sc-ease), box-shadow .2s var(--sc-ease), background .2s, border-color .2s, color .2s, filter .2s; }
.btn-sm { padding: .38rem .8rem; border-radius: 10px; font-size: .82rem; }
.btn-xs { padding: .26rem .6rem; border-radius: 8px; font-size: .76rem; }
.btn-lg-sc { padding: .85rem 1.2rem; font-size: 1rem; border-radius: 14px; }
.btn:disabled, .btn.disabled { opacity: .55; box-shadow: none; transform: none; filter: none; }

.btn-primary { color: #fff; border: 0; background: linear-gradient(135deg, color-mix(in srgb, var(--sc-primary) 78%, #5aa8ff), var(--sc-primary) 70%);
  box-shadow: inset 0 1px 0 rgba(255,255,255,.22), 0 1px 2px rgba(15,33,68,.2), 0 8px 18px -10px rgba(var(--sc-primary-rgb), .75); }
.btn-primary:hover, .btn-primary:focus-visible { color: #fff; filter: brightness(1.07); transform: translateY(-1px);
  box-shadow: inset 0 1px 0 rgba(255,255,255,.25), 0 2px 4px rgba(15,33,68,.18), 0 14px 26px -10px rgba(var(--sc-primary-rgb), .85); }
.btn-primary:active { transform: translateY(0); filter: brightness(.96); box-shadow: inset 0 2px 4px rgba(0,0,0,.18); }

.btn-light-sc, .btn-light-line, .btn-outline-primary, .btn-outline-secondary { color: var(--sc-text); background: var(--sc-surface); border: 1px solid var(--sc-border-strong); box-shadow: 0 1px 2px rgba(15,33,68,.05); }
.btn-light-sc:hover, .btn-light-line:hover, .btn-outline-primary:hover, .btn-outline-secondary:hover { color: var(--sc-primary); background: var(--sc-soft); border-color: var(--sc-primary-line); transform: translateY(-1px); box-shadow: 0 6px 14px -8px rgba(15,33,68,.3); }
.btn-light-sc:active, .btn-light-line:active { transform: none; box-shadow: none; }

.btn-soft { color: var(--sc-primary); background: var(--sc-soft); border: 1px solid transparent; }
.btn-soft:hover { color: var(--sc-primary); background: var(--sc-soft-2); }
.btn-soft-danger { color: var(--sc-danger); background: var(--sc-danger-bg); border: 1px solid transparent; }
.btn-soft-danger:hover { color: #fff; background: var(--sc-danger); }

.btn-danger { color: #fff; border: 0; background: linear-gradient(135deg, #d9473a, var(--sc-danger)); box-shadow: inset 0 1px 0 rgba(255,255,255,.2), 0 8px 18px -10px rgba(180,35,24,.8); }
.btn-danger:hover { color: #fff; filter: brightness(1.07); transform: translateY(-1px); }
.btn-success { color: #fff; border: 0; background: linear-gradient(135deg, #25a266, var(--sc-success)); box-shadow: inset 0 1px 0 rgba(255,255,255,.2), 0 8px 18px -10px rgba(23,121,74,.8); }
.btn-success:hover { color: #fff; filter: brightness(1.07); transform: translateY(-1px); }
.btn-outline-danger { color: var(--sc-danger); background: var(--sc-surface); border: 1px solid color-mix(in srgb, var(--sc-danger) 35%, var(--sc-border)); }
.btn-outline-danger:hover { color: #fff; background: var(--sc-danger); border-color: var(--sc-danger); }
.btn-navy { color: #fff; border: 0; background: linear-gradient(135deg, var(--sc-navy-2), var(--sc-navy)); box-shadow: 0 8px 18px -10px rgba(15,33,68,.9); }
.btn-navy:hover { color: #fff; transform: translateY(-1px); filter: brightness(1.15); }

.btn-lg-sc.btn-primary i { transition: transform .2s var(--sc-ease); }
.btn-lg-sc.btn-primary:hover i { transform: translateX(4px); }
.btn-ic { border-radius: 11px; transition: background .18s, color .18s, transform .15s; }
.btn-ic:hover { transform: translateY(-1px); }
.sc-login-aside .sc-brand { width: 100%; }
.sc-login-aside .sc-logo { width: min(84%, 540px); max-height: 56vh; }

/* 17. Boutons — style pilule (remplace le style dégradé) =================== */
.btn { --b-r: 999px; border-radius: 999px; padding: .6rem 1.4rem; font-weight: 600; letter-spacing: 0; box-shadow: none; transform: none; }
.btn-sm { padding: .42rem 1rem; border-radius: 999px; }
.btn-xs { padding: .28rem .75rem; border-radius: 999px; }
.btn-lg-sc { padding: .95rem 1.6rem; border-radius: 999px; font-size: 1rem; }

.btn-primary { background: var(--sc-primary); border: 0; color: #fff; filter: none; box-shadow: 0 6px 16px -6px rgba(var(--sc-primary-rgb), .6); }
.btn-primary:hover, .btn-primary:focus-visible { background: var(--sc-primary); color: #fff; filter: brightness(1.08); transform: none; box-shadow: 0 12px 26px -8px rgba(var(--sc-primary-rgb), .75); }
.btn-primary:active { filter: brightness(.95); box-shadow: 0 4px 10px -4px rgba(var(--sc-primary-rgb), .6); }

.btn-light-sc, .btn-light-line, .btn-outline-primary, .btn-outline-secondary { background: color-mix(in srgb, var(--sc-text) 7%, var(--sc-surface)); border: 0; color: var(--sc-text); box-shadow: none; }
.btn-light-sc:hover, .btn-light-line:hover, .btn-outline-primary:hover, .btn-outline-secondary:hover { background: color-mix(in srgb, var(--sc-primary) 14%, var(--sc-surface)); color: var(--sc-primary); border: 0; transform: none; box-shadow: none; }

.btn-soft { background: var(--sc-soft-2); color: var(--sc-primary); border: 0; }
.btn-soft:hover { background: var(--sc-primary); color: #fff; }
.btn-soft-danger { background: var(--sc-danger-bg); color: var(--sc-danger); border: 0; }
.btn-soft-danger:hover { background: var(--sc-danger); color: #fff; }

.btn-danger { background: var(--sc-danger); border: 0; color: #fff; box-shadow: 0 6px 16px -6px rgba(180, 35, 24, .6); }
.btn-danger:hover { background: var(--sc-danger); color: #fff; filter: brightness(1.08); transform: none; box-shadow: 0 12px 26px -8px rgba(180, 35, 24, .75); }
.btn-success { background: var(--sc-success); border: 0; color: #fff; box-shadow: 0 6px 16px -6px rgba(23, 121, 74, .6); }
.btn-success:hover { background: var(--sc-success); color: #fff; filter: brightness(1.08); transform: none; box-shadow: 0 12px 26px -8px rgba(23, 121, 74, .75); }
.btn-outline-danger { background: var(--sc-danger-bg); border: 0; color: var(--sc-danger); }
.btn-outline-danger:hover { background: var(--sc-danger); color: #fff; }
.btn-navy { background: var(--sc-navy); border: 0; color: #fff; box-shadow: 0 6px 16px -6px rgba(15, 33, 68, .7); }
.btn-navy:hover { background: var(--sc-navy-2); color: #fff; filter: none; transform: none; }
.btn-ic { border-radius: 999px; }
.btn-ic:hover { transform: none; }

/* Tuiles d'action du poste : on garde leur forme carrée arrondie */
.sc-call-actions .btn, [class*="qa-"].btn { border-radius: 14px; padding: 8px 6px; }
.btn:not([class*="qa-"]):not(.sc-call-actions .btn) { border-radius: 999px !important; }

/* 18. Fiche client enrichie + codification complète ======================== */
.sc-sec-title { display: flex; align-items: center; gap: 8px; margin: 16px 0 8px; font-size: .74rem; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--sc-muted); }
.sc-sec-title i { color: var(--sc-primary); font-size: .95rem; }
.sc-tags { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.sc-timeline { list-style: none; margin: 0; padding: 0; position: relative; }
.sc-timeline::before { content: ""; position: absolute; left: 15px; top: 8px; bottom: 8px; width: 2px; background: var(--sc-line); }
.sc-timeline li { position: relative; display: flex; gap: 12px; align-items: flex-start; padding: 6px 0; }
.sc-timeline .dot { width: 32px; height: 32px; border-radius: 50%; display: grid; place-items: center; color: #fff; font-size: .8rem; flex: none; position: relative; z-index: 1; box-shadow: 0 0 0 3px var(--sc-surface); }
.sc-timeline b { font-weight: 600; }
.sc-timeline div { font-size: .85rem; line-height: 1.3; }
.sc-timeline small { display: block; color: var(--sc-muted); font-size: .76rem; margin-top: 1px; }
.sc-codif-extra { margin-top: 4px; }
.sc-codif-extra .form-control, .sc-codif-extra .form-select { font-size: .88rem; }
.sc-tagpick { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 4px; }
.sc-tagpick .sc-chip { border: 1px solid var(--sc-border-strong); background: var(--sc-surface); }
.sc-tagpick .sc-chip.active { background: var(--sc-soft-2); border-color: var(--sc-primary); color: var(--sc-primary); box-shadow: none; }
.sc-stars { display: inline-flex; flex-direction: row-reverse; gap: 2px; }
.sc-stars input { position: absolute; opacity: 0; pointer-events: none; }
.sc-stars label { cursor: pointer; font-size: 1.25rem; color: var(--sc-track-2); transition: color .15s, transform .15s; line-height: 1; }
.sc-stars label:hover, .sc-stars label:hover ~ label, .sc-stars input:checked ~ label { color: #f5a524; }
.sc-stars label:hover { transform: scale(1.15); }
.sc-stars input:focus-visible + label { outline: 2px solid var(--sc-primary); outline-offset: 2px; border-radius: 4px; }
.sc-codif-comment textarea { min-height: 56px; }
#codifForm .form-control, #codifForm .form-select { padding-top: .38rem; padding-bottom: .38rem; }
#codifForm .sc-tagpick .sc-chip { padding: 3px 10px; font-size: .74rem; }
#codifForm .sc-codif-comment textarea { min-height: 48px; }
#codifForm .sc-codif-comment { margin-top: 8px; }
.sc-stars label { font-size: 1.1rem; }

/* 19. Statistiques du jour (menu agent) : liste simple et sobre ============ */
.sc-user-menu .um-title { padding: 14px 18px 4px; }
.sc-user-menu .um-stats { display: block; padding: 0 18px 8px; }
.sc-user-menu .um-stats > div { display: flex; align-items: baseline; gap: 10px; padding: 10px 0; border: 0; border-bottom: 1px solid var(--sc-line); border-radius: 0; background: none; }
.sc-user-menu .um-stats > div:last-child { border-bottom: 0; }
.sc-user-menu .um-stats i { display: none; }
.sc-user-menu .um-stats span { flex: 1; font-size: .86rem; color: var(--sc-text); }
.sc-user-menu .um-stats b { font-size: 1rem; font-weight: 700; }
.sc-user-menu .um-stats small { min-width: 92px; text-align: right; font-size: .74rem; font-weight: 600; }
.sc-user-menu .um-stats > div:first-child b { font-size: 1.2rem; color: var(--sc-primary); }

/* 20. Statistiques du jour — tuiles à liseré coloré (remplace la liste) ===== */
.sc-user-menu { width: 372px; }
.sc-user-menu .um-stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; padding: 2px 14px 14px; }
.sc-user-menu .um-stats > div { display: flex; flex-direction: column; align-items: flex-start; gap: 0; padding: 10px 10px 9px; border: 1px solid var(--sc-border); border-top: 3px solid var(--k, var(--sc-primary)); border-radius: 10px; background: var(--sc-surface); }
.sc-user-menu .um-stats > div:nth-child(1) { --k: var(--sc-primary); } .sc-user-menu .um-stats > div:nth-child(2) { --k: var(--sc-danger); }
.sc-user-menu .um-stats > div:nth-child(3) { --k: var(--sc-teal); } .sc-user-menu .um-stats > div:nth-child(4) { --k: var(--sc-success); }
.sc-user-menu .um-stats > div:nth-child(5) { --k: var(--sc-neutral); } .sc-user-menu .um-stats > div:nth-child(6) { --k: var(--sc-warning-line); }
.sc-user-menu .um-stats > div:first-child b { color: var(--sc-text); font-size: 1.3rem; }
.sc-user-menu .um-stats b { order: 1; font-size: 1.3rem; font-weight: 800; letter-spacing: -.02em; line-height: 1.15; }
.sc-user-menu .um-stats span { order: 2; flex: none; font-size: .72rem; color: var(--sc-muted); margin-top: 1px; }
.sc-user-menu .um-stats small { order: 3; min-width: 0; text-align: left; font-size: .7rem; margin-top: 5px; }

/* Historique du client : détails dépliables */
.sc-timeline li { align-items: flex-start; }
.sc-timeline details.tl-det { flex: 1; min-width: 0; }
.tl-det > summary { list-style: none; display: flex; align-items: flex-start; gap: 10px; cursor: pointer; padding: 2px 0; }
.tl-det > summary::-webkit-details-marker { display: none; }
.tl-main { flex: 1; min-width: 0; }
.tl-more { display: inline-flex; align-items: center; gap: 4px; font-size: .74rem; font-weight: 600; color: var(--sc-primary); background: var(--sc-soft); border-radius: 999px; padding: 3px 10px; white-space: nowrap; flex: none; }
.tl-more i { font-size: .65rem; transition: transform .2s; }
.tl-det[open] .tl-more i { transform: rotate(180deg); }
.tl-det > summary:hover .tl-more { background: var(--sc-soft-2); }
.tl-dl { margin: 8px 0 6px; padding: 10px 12px; background: var(--sc-surface-2); border: 1px solid var(--sc-line); border-radius: 10px; display: grid; gap: 6px; }
.tl-dl > div { display: grid; grid-template-columns: 96px 1fr; gap: 8px; font-size: .8rem; }
.tl-dl dt { color: var(--sc-muted); font-weight: 500; }
.tl-dl dd { margin: 0; font-weight: 600; }

/* Codification : résultat rapide compact, sur une seule ligne, en bas */
.sc-qa-bottom { margin-top: 12px; padding-top: 10px; border-top: 1px solid var(--sc-line); }
.sc-qa-bottom .small-label { display: block; margin-bottom: 6px; }
.sc-qa-bottom .sc-qa { grid-template-columns: repeat(4, 1fr); gap: 6px; }
.sc-qa-bottom .sc-qa .btn { flex-direction: column; justify-content: center; gap: 3px; min-height: 52px; padding: 7px 4px; font-size: .7rem; line-height: 1.1; text-align: center; border-radius: 12px; }
.sc-qa-bottom .sc-qa .btn i { font-size: 1.05rem; }

/* 21. Statistiques du jour — une ligne par statistique (liste) ============= */
.sc-user-menu { width: 340px; }
.sc-user-menu .um-stats { display: block; padding: 0 18px 10px; }
.sc-user-menu .um-stats > div { display: flex; flex-direction: row; align-items: center; gap: 10px; padding: 9px 0; border: 0; border-top: 0; border-bottom: 1px solid var(--sc-line); border-radius: 0; background: none; }
.sc-user-menu .um-stats > div:last-child { border-bottom: 0; }
.sc-user-menu .um-stats i { display: inline-block; width: 18px; font-size: 1rem; text-align: center; grid-row: auto; }
.sc-user-menu .um-stats span { order: 0; flex: 1; margin: 0; font-size: .86rem; color: var(--sc-text); }
.sc-user-menu .um-stats b { order: 0; font-size: 1rem; font-weight: 700; letter-spacing: 0; color: var(--sc-text); }
.sc-user-menu .um-stats > div:first-child b { font-size: 1rem; color: var(--sc-text); }
.sc-user-menu .um-stats small { order: 0; min-width: 84px; margin: 0; text-align: right; font-size: .74rem; font-weight: 600; }

/* Agent : navigation du haut en icônes seules (info-bulle au survol) */
.sc-appnav:not(.sc-appnav-sup):not(.sc-appnav-admin) > button, .sc-appnav:not(.sc-appnav-sup):not(.sc-appnav-admin) > a { width: 42px; height: 42px; padding: 0; justify-content: center; border-radius: 12px; }
.sc-appnav:not(.sc-appnav-sup):not(.sc-appnav-admin) i { font-size: 1.2rem; }

/* Agent : « Mes contacts » garde son texte à côté de l'icône */
.sc-appnav:not(.sc-appnav-sup):not(.sc-appnav-admin) > button[data-sc-open="contacts"] { width: auto; padding: 0 14px; gap: 8px; }
.sc-appnav:not(.sc-appnav-sup):not(.sc-appnav-admin) > button[data-sc-open="contacts"] span { display: inline !important; font-weight: 600; font-size: .88rem; }

/* Statistiques du jour : icônes uniformes, grises */
.sc-user-menu .um-stats i { color: var(--sc-muted) !important; }

/* Statistiques du jour : sans flèches ni indicateurs d'évolution */
.sc-user-menu .um-stats small { display: none !important; }

/* Historique : détails organisés en grille (libellé au-dessus de la valeur) */
.tl-dl { grid-template-columns: 1fr 1fr; gap: 10px 16px; padding: 12px 14px; }
.tl-dl > div { display: block; }
.tl-dl > div.full { grid-column: 1 / -1; padding-top: 8px; border-top: 1px solid var(--sc-line); }
.tl-dl dt { font-size: .68rem; font-weight: 700; letter-spacing: .05em; text-transform: uppercase; color: var(--sc-muted); margin-bottom: 1px; }
.tl-dl dd { font-size: .84rem; font-weight: 600; }
.tl-dl > div.full dd { font-weight: 500; line-height: 1.4; }

/* Pause : une seule couleur, voile clair ================================== */
.sc-pause-type .sc-tile { background: var(--sc-soft-2) !important; color: var(--sc-primary) !important; box-shadow: none; }
.sc-pause-veil { --pc: var(--sc-primary) !important; color: var(--sc-text);
  background: color-mix(in srgb, var(--sc-bg) 72%, transparent);
  -webkit-backdrop-filter: blur(16px) saturate(1.1); backdrop-filter: blur(16px) saturate(1.1); }
.sc-pause-panel { background: var(--sc-surface); border: 1px solid var(--sc-border); box-shadow: 0 30px 70px -20px rgba(15, 33, 68, .28), 0 4px 12px rgba(15, 33, 68, .06); -webkit-backdrop-filter: none; backdrop-filter: none; }
.pp-chip { background: var(--sc-soft); color: var(--sc-primary); }
.pp-who { color: var(--sc-muted); }
.pp-ico { background: var(--sc-soft-2) !important; color: var(--sc-primary); box-shadow: none; }
.pp-type h2 { color: var(--sc-text); }
.pp-type p, .pp-clock .lbl, .pp-meta dt { color: var(--sc-muted); }
.pp-clock .time { color: var(--sc-text); font-weight: 600; }
.pp-progress { background: var(--sc-track); }
.pp-progress span { background: var(--sc-primary); }
.pp-meta > div + div { border-left-color: var(--sc-line); }
.pp-meta dd { color: var(--sc-text); }
.pp-btn.ghost { background: color-mix(in srgb, var(--sc-text) 7%, var(--sc-surface)); color: var(--sc-text); }
.pp-btn.ghost:hover { background: var(--sc-soft-2); color: var(--sc-primary); }
.pp-btn.primary { background: var(--sc-primary); color: #fff; box-shadow: 0 8px 20px -8px rgba(var(--sc-primary-rgb), .7); }
.pp-btn.primary:hover { background: var(--sc-primary); filter: brightness(1.08); }
.pp-btn { border-radius: 999px; }
.sc-pause-veil.is-over .pp-clock .time { color: var(--sc-danger); }

/* Pause : voile transparent (verre dépoli), ni blanc ni sombre ============= */
.sc-pause-veil { color: #fff; background: rgba(15, 33, 68, .28); -webkit-backdrop-filter: blur(12px) saturate(1.2); backdrop-filter: blur(12px) saturate(1.2); }
.sc-pause-panel { background: rgba(255, 255, 255, .10); border: 1px solid rgba(255, 255, 255, .30); box-shadow: 0 30px 80px -20px rgba(0, 0, 0, .35), inset 0 1px 0 rgba(255, 255, 255, .25); -webkit-backdrop-filter: blur(22px) saturate(1.3); backdrop-filter: blur(22px) saturate(1.3); text-shadow: 0 1px 12px rgba(0, 0, 0, .22); }
.pp-chip { background: rgba(255, 255, 255, .16); color: #fff; }
.pp-chip .pulse { background: #fff; }
.pp-who, .pp-type p, .pp-clock .lbl, .pp-meta dt { color: rgba(255, 255, 255, .78); }
.pp-ico { background: rgba(255, 255, 255, .18) !important; color: #fff; }
.pp-type h2, .pp-clock .time, .pp-meta dd { color: #fff; }
.pp-clock .time { font-weight: 300; }
.pp-progress { background: rgba(255, 255, 255, .22); }
.pp-progress span { background: #fff; }
.pp-meta > div + div { border-left-color: rgba(255, 255, 255, .25); }
.pp-btn.ghost { background: rgba(255, 255, 255, .16); color: #fff; }
.pp-btn.ghost:hover { background: rgba(255, 255, 255, .26); color: #fff; }
.pp-btn.primary { text-shadow: none; }
.sc-pause-veil.is-over .pp-clock .time { color: #ffd2d4; }

/* Pause : page visible derrière (voile léger), carte aux couleurs du thème ==== */
.sc-pause-veil { color: var(--sc-text); background: rgba(15, 33, 68, .38); -webkit-backdrop-filter: blur(1.5px); backdrop-filter: blur(1.5px); }
.sc-pause-panel { background: var(--sc-surface); border: 1px solid var(--sc-border); box-shadow: var(--sc-shadow-lg); -webkit-backdrop-filter: none; backdrop-filter: none; text-shadow: none; }
.pp-chip { background: var(--sc-soft); color: var(--sc-primary); }
.pp-chip .pulse { background: var(--sc-primary); }
.pp-who, .pp-type p, .pp-clock .lbl, .pp-meta dt { color: var(--sc-muted); }
.pp-ico { background: var(--sc-soft-2) !important; color: var(--sc-primary); }
.pp-type h2, .pp-clock .time, .pp-meta dd { color: var(--sc-text); }
.pp-clock .time { font-weight: 600; }
.pp-progress { background: var(--sc-track); }
.pp-progress span { background: var(--sc-primary); }
.pp-meta > div + div { border-left-color: var(--sc-line); }
.pp-btn.ghost { background: color-mix(in srgb, var(--sc-text) 7%, var(--sc-surface)); color: var(--sc-text); }
.pp-btn.ghost:hover { background: var(--sc-soft-2); color: var(--sc-primary); }
.sc-pause-veil.is-over .pp-clock .time { color: var(--sc-danger); }

/* 22. Ma pause : infos + pauses du jour ==================================== */
.sc-pause-card .lines { display: none; }
.sc-pause-info { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; margin-bottom: 10px; }
.sc-pause-info > div { background: var(--sc-surface-2); border-radius: 10px; padding: 8px 10px; }
.sc-pause-info b { display: block; font-size: 1.05rem; font-weight: 700; font-variant-numeric: tabular-nums; }
.sc-pause-info span { font-size: .72rem; color: var(--sc-muted); line-height: 1.2; display: block; }
.sc-pause-quota { height: 6px; border-radius: 999px; background: var(--sc-track); overflow: hidden; }
.sc-pause-quota span { display: block; height: 100%; width: 0; border-radius: inherit; background: var(--sc-primary); transition: width .4s var(--sc-ease); }
.sc-pause-card .sc-sec-title { margin: 14px 0 6px; }
.sc-pause-list { list-style: none; margin: 0 0 12px; padding: 0; flex: 1; min-height: 0; overflow-y: auto; }
.sc-pause-list li { display: flex; align-items: center; gap: 10px; padding: 8px 0; border-bottom: 1px solid var(--sc-line); }
.sc-pause-list li:last-child { border-bottom: 0; }
.sc-pause-list .pi { width: 32px; height: 32px; border-radius: 10px; display: grid; place-items: center; background: var(--sc-soft-2); color: var(--sc-primary); font-size: .95rem; flex: none; }
.sc-pause-list b { display: block; font-size: .86rem; font-weight: 600; line-height: 1.2; }
.sc-pause-list small { color: var(--sc-muted); font-size: .76rem; font-variant-numeric: tabular-nums; }
.sc-pause-list .dur { margin-left: auto; font-size: .8rem; font-weight: 700; font-variant-numeric: tabular-nums; }
.sc-pause-card [data-pause-toggle] { margin-top: 0; }

/* États vides */
.sc-empty { display: flex !important; flex-direction: column; align-items: center; justify-content: center; gap: 6px; padding: 22px 12px !important; text-align: center; color: var(--sc-muted); font-size: .85rem; border-bottom: 0 !important; }
.sc-empty i { font-size: 1.6rem; color: var(--sc-track-2); }

/* 23. Appel en cours : halo + minuteur ===================================== */
.sc-call-card .sc-silhouette { position: relative; }
.sc-call-card .sc-silhouette::after { content: ""; position: absolute; inset: -4px; border-radius: 50%; border: 2px solid var(--sc-primary); opacity: 0; animation: sc-ring-pulse 2s ease-out infinite; }
@keyframes sc-ring-pulse { 0% { transform: scale(.92); opacity: .55; } 80%, 100% { transform: scale(1.22); opacity: 0; } }
.sc-call-head .sc-timer { font-size: 1.6rem; font-weight: 700; letter-spacing: -.02em; color: var(--sc-text); font-variant-numeric: tabular-nums; }
.sc-call-head .sc-badge { font-size: .82rem; padding: 6px 12px; }
.sc-call-panel { position: relative; }
.sc-call-panel::before { content: ""; position: absolute; left: 0; top: 14px; bottom: 14px; width: 3px; border-radius: 0 3px 3px 0; background: var(--sc-primary); }

/* 24. Raccourcis clavier ==================================================== */
.sc-kbd { font-family: inherit; font-size: .64rem; font-weight: 700; line-height: 1; padding: 3px 6px; border-radius: 6px; background: rgba(15, 33, 68, .1); color: inherit; opacity: .75; border: 1px solid rgba(15, 33, 68, .12); }
.sc-kbd.inline { margin-left: 10px; background: rgba(255, 255, 255, .2); border-color: rgba(255, 255, 255, .3); color: #fff; opacity: 1; }
.sc-kbd.corner { position: absolute; top: 5px; right: 5px; background: rgba(255, 255, 255, .22); border-color: rgba(255, 255, 255, .3); color: #fff; opacity: 1; }
.sc-call-actions .btn { position: relative; }
.sc-call-actions .btn:not(.primary) .sc-kbd.corner { background: var(--sc-surface-2); border-color: var(--sc-border); color: var(--sc-muted); }
.sc-hangup small .sc-kbd { margin-left: 6px; }

/* 25. Palette sobre : bleu de marque + vert/rouge réservés aux états ========= */
:root { --sc-mono: 'Inter', system-ui, sans-serif; }
.qa-green, .qa-blue, .qa-softblue, .qa-softred { background: var(--sc-surface-2) !important; color: var(--sc-text) !important; border: 1px solid var(--sc-border) !important; }
.qa-green i, .qa-blue i, .qa-softblue i, .qa-softred i { color: var(--sc-primary); }
.qa-green:hover, .qa-blue:hover, .qa-softblue:hover, .qa-softred:hover { background: var(--sc-soft) !important; border-color: var(--sc-primary-line) !important; color: var(--sc-primary) !important; }
.sc-qa .btn.selected { background: var(--sc-primary) !important; color: #fff !important; border-color: var(--sc-primary) !important; box-shadow: none; }
.sc-qa .btn.selected i { color: #fff; }
.sc-timeline .dot { background: var(--sc-soft-2) !important; color: var(--sc-primary); box-shadow: 0 0 0 3px var(--sc-surface); }
.sc-timeline .dot.ic-gray { background: var(--sc-neutral-bg) !important; color: var(--sc-neutral); }
.ic-teal, .ic-amber, .ic-violet, .ic-cyan { background: var(--sc-primary) !important; }
.sc-kpi .ic-teal, .sc-kpi .ic-amber, .sc-kpi .ic-violet, .sc-kpi .ic-cyan { --k: var(--sc-primary); }
.sc-badge.teal, .sc-badge.violet, .sc-badge.vip, .sc-badge.cyan { background: var(--sc-info-bg); color: var(--sc-primary); }
.text-teal-sc, .text-violet-sc, .text-cyan-sc, .text-pause-sc { color: var(--sc-primary) !important; }

/* 26. Animation d'ouverture des fenêtres =================================== */
.modal.fade .modal-dialog { transform: translateY(14px) scale(.985); transition: transform .28s var(--sc-ease), opacity .2s; }
.modal.show .modal-dialog { transform: none; }

/* Ajustements : la carte Pause tient dans la colonne ; étiquettes sobres */
.sc-pause-card { min-height: 0; overflow: hidden; }
.sc-pause-card > * { flex: none; }
.sc-pause-card > .sc-pause-list { flex: 1 1 auto; min-height: 56px; }
.sc-tags .sc-badge { background: var(--sc-info-bg); color: var(--sc-primary); }
.sc-pause-card .sc-card-head { margin-bottom: 10px; }
.sc-pause-card .sc-card-head .sc-timer { font-size: 1rem; font-weight: 700; font-variant-numeric: tabular-nums; color: var(--sc-text); }
.sc-pause-card > .sc-pause-list { min-height: 0; }

/* Thèmes sombres : logo clair */
:root[data-mode="dark"] .sc-appbar-brand .sc-logo, :root[data-mode="dark"] .sc-login-mbrand .sc-logo { content: url("../img/smartcall-logo-clair.svg"); }

/* Sans liseré bleu ni badges de raccourcis */
.sc-call-panel::before { display: none; }
.sc-kbd { display: none !important; }

/* Poste agent : actions d'appel réduites à des icônes, sur une seule ligne (attente · transfert · clavier · raccrocher) */
.sc-call-actions.compact { grid-template-columns: repeat(4, 44px); justify-content: center; gap: 10px; margin: 6px 0 4px; }
.sc-call-actions.compact .btn { min-height: 44px; width: 44px; height: 44px; padding: 0; border-radius: 50% !important; display: inline-flex; align-items: center; justify-content: center; }
.sc-call-actions.compact .btn i { font-size: 1.1rem; }
.sc-call-actions.compact .btn.hangup { background: var(--sc-danger, #e5484d); border-color: var(--sc-danger, #e5484d); box-shadow: 0 4px 10px rgba(229, 72, 77, .3); }
.sc-call-actions.compact .btn.hangup i { color: #fff; transform: rotate(135deg); }
body[data-page="poste"] .sc-call-actions.compact { grid-template-columns: repeat(4, 44px); }
/* Bouton d'attente : même style que les autres icônes ; il ne se remplit (orange) que lorsque l'appel est en attente */
.sc-call-actions.compact #btnHold.active { background: var(--sc-warning-line); border-color: var(--sc-warning-line); }
.sc-call-actions.compact #btnHold.active i { color: #fff; }

/* Modales : entrée et sortie fluides (léger glissement + fondu), fond sans flou coûteux */
html { scrollbar-gutter: stable; }
.modal.fade:not(.sc-drawer) .modal-dialog { opacity: 0; transform: translateY(16px) scale(.98); transition: transform .26s cubic-bezier(.2, .8, .2, 1), opacity .2s ease; will-change: transform, opacity; }
.modal.show:not(.sc-drawer) .modal-dialog { opacity: 1; transform: none; }
.modal-backdrop { transition: opacity .2s linear; }
.modal-backdrop.show { backdrop-filter: none !important; -webkit-backdrop-filter: none !important; }
@media (prefers-reduced-motion: reduce) { .modal.fade:not(.sc-drawer) .modal-dialog, .modal-backdrop { transition: none; } }

/* Temps de mise en attente */
.sc-hold-timer { display: none; align-items: center; gap: 6px; margin-left: auto; margin-right: 10px; font-weight: 700; font-size: .85rem; color: var(--sc-warning-line, #b45309); background: var(--sc-warning-bg, #fff4e0); border-radius: 999px; padding: 3px 10px; font-variant-numeric: tabular-nums; }
.sc-call-card.on-hold .sc-hold-timer { display: inline-flex; animation: sc-hold-pulse 1.6s ease-in-out infinite; }
@keyframes sc-hold-pulse { 50% { opacity: .65; } }